Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times in both the drive-thru and inside the restaurant, with some experiencing delays of over 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
Feedback varied on staff friendliness, with some customers praising the service while others reported rudeness and lack of attention.
Food Quality
Several customers noted that food was often cold or not prepared correctly, leading to dissatisfaction.
Cleanliness
Multiple reviews mentioned dirty tables and unsanitary conditions in the restaurant.
MG
Mike G.
Feb 8, 2026
5.0
I have not been into a McDonald’s restaurant in a long time. The service and cleanliness of this particular one on Gorham Rd In South Portland, Maine was exceptional. At least one employee was on a continuous circuit around the restaurant cleaning tables, chairs and the floor at all times. This event was the icing on the cake… after getting the 3 toddlers out the door in their gloves, hats and winter coats and into the van we were about to drive off an employee ran outside in the 10F frigid day waving a knit hat, that belonged to the 3 year old, the smallest of the brood. He would have had a certain disappointment at home because we were just passing through not to return. She refused anything but a heartfelt thank you. But she did tell me her first name; Angie. Thank you again, Angie.
I guess we will return to a McDonald’s in the future, because much to my surprise, McDonald’s makes an awesome Americano coffee.
PL
Paige Lussier
Jan 22, 2026
5.0
Quick drive through. Friendly service. Hot food prepared correctly.
PT
Penny Thibodeau
Jan 16, 2026
5.0
They made a great coffee which is why I went here. Much better and cheaper than dunkin donuts
MC
Michael Cochrane
Jan 6, 2026
1.0
All most every time I order they give me the wrong breakfast sandwich. Ordered a bacon egg cheese on English muffin, they gave me steak and onion breakfast sandwich. Don’t they check the order before giving to the customer.
GG
G&G
Dec 28, 2025
1.0
This location was showing opened on Christmas Day… we ordered food and we we got there it was closed. The app was working as well… they took my money… it’s unfair…