Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 198 Maine Mall Rd in South Portland is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,523 reviews
5 stars
921
4 stars
367
3 stars
111
2 stars
36
1 star
88
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the burgers and fries, noting them as delicious and generous in portion size.
Service Issues
Several reviews highlighted inconsistent service, with some customers experiencing long wait times and order inaccuracies.
Cleanliness
Mixed feedback on cleanliness; while some found the restaurant clean, others reported dirty tables and unsanitary conditions.
Pricing
Many customers felt the food was overpriced, though some justified the cost due to the quality.
Customer Experience
Overall, customer service was often described as friendly, but there were instances of staff being inattentive or unprofessional.
- DMDavid MooreNov 10, 20253.0Food was great and register girl from Jamaica awesome but the eating area and the floor was really nasty.
- ASAbby White-Owl (Judy Smith)Nov 10, 20255.0The gentleman behind the counter was patient and helpful. This was my 1st time at any five guys location. My buger was huge! (at least for me). The fries were good as well.
- MBMartin B.Oct 23, 20254.0Mon burger préféré lors de nos escapades à South Portland. Service peut parfois être long.
- LLLoneNomad4.16_81Oct 20, 20254.0Very good Burger and don't need to worry about being hungry when done.
- RRRobert RogersOct 10, 20255.0There are no burgers that compare in the North East.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 198 Maine Mall Rd accept reservations?
No, this Five Guys location does not accept reservations.
What are the opening hours for Five Guys in South Portland?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery service?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/five-guys-south-portland/menu.
Can I customize my burger or milkshake at Five Guys?
Absolutely! There are over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
What types of payment does Five Guys South Portland accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys have wheelchair accessible facilities?
Yes, this location has wheelchair accessible entrances, parking, and restrooms.
Is Five Guys located near any shopping stores where I can shop before or after eating?
Yes, Five Guys is near several retail stores including Aéropostale, DSW Designer Shoe Warehouse, dressbarn, Catherines, Five Below, and Dollar Tree, perfect for shopping before or after your meal.
Are there other dining options near Five Guys in South Portland?
Yes, nearby dining options include Super Great Wall Buffet, IHOP, and Umi Seafood & Sushi Buffet for a variety of cuisines.
How can I use nearby fitness or wellness centers in the area around Five Guys?
Planet Fitness is nearby for those interested in a workout before or after dining at Five Guys. Also, wellness services like Theory Wellness cannabis dispensary and Aspen Dental are nearby.
What is a convenient way to find Five Guys if I’m visiting the Maine Mall area?
Five Guys is located in Mallside Plaza at 198 Maine Mall Rd, South Portland, ME. The surrounding retail stores and restaurants like Aéropostale and IHOP can serve as landmarks to find the location easily.