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Dunkin'

3.5
(515 reviews)
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Business Details

617 Broadway, South Portland, ME
04106, United States
(207) 228-1024
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve South Portland, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
617 Broadway, South Portland, ME
04106, United States

Hours

Reviews

3.5
515 reviews
5 stars
192
4 stars
103
3 stars
76
2 stars
34
1 star
110

What are people saying?

AI-generated from recent customer reviews

Staff Behavior

Many customers reported rude and unprofessional behavior from staff, including disrespectful interactions and a lack of basic customer service skills.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and inefficient order handling.

Cleanliness Issues

Customers frequently mentioned unsanitary conditions, including dirty bathrooms and unclean food preparation areas.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Product Quality

Several reviews noted issues with food and drink quality, including stale items and poorly prepared beverages.
  • MM
    Mike McCutcheon
    Feb 1, 2026
    5.0
    Friendly staff, efficient with minimal waits for this busy location.
  • TB
    Two Girls & a Bucket
    Dec 2, 2025
    1.0
    Highly recommend NOT coming to this Dunkin. If it’s not for their machines being down every day, but you’ll wait 20 minutes for a sandwich because everyone is standing around talking to each other . It was even more clutch when I asked the manager about a sandwich, she was extremely rude, and then walked away- not even finishing making sandwiches that were on the board. Don’t go here. Go to Starbucks, they are clearly the top option in this area.
  • TM
    Timothy Mulkern
    Nov 28, 2025
    1.0
    I had a deeply upsetting experience at this Dunkin’ Donuts. The staff disrespected a me, and I personally witnessed them refusing to serve a Black customer. Their behavior was racist and completely unacceptable. No one should be treated that way. Because of this incident, I will not be returning, and I will be filing a complaint with the franchise. This kind of discrimination has no place in any business.
  • AR
    Ash Rollins
    Oct 22, 2025
    1.0
    Gave me stale food, not even sure how this is still in business. Always have a bad experience.
  • EF
    EJ Fortin
    Oct 14, 2025
    3.0
    The automated service kiosk is not faster and doesn't make it easier! Kind of horrible. Then they forgot to make the item...
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Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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