Dunkin'

3.5
403 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scarborough, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
284 Payne Rd, Scarborough, ME
04074, United States

Hours

Reviews

3.5
403 reviews
5 stars
158
4 stars
78
3 stars
53
2 stars
28
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and slow service, with many customers expressing frustration over their experiences.

Staffing Issues

Many customers noted that the location is frequently short-staffed, leading to long wait times and inadequate service.

Order Accuracy

Several customers reported receiving incorrect orders, indicating a lack of attention to detail in fulfilling requests.

Cleanliness and Maintenance

Feedback indicated that the location is often dirty and poorly maintained, contributing to a negative customer experience.

Product Availability

Customers frequently mentioned that items were out of stock, including food and drink options, which affected their overall satisfaction.
  • AB
    Anna Bands
    5 days ago
    1.0
    All I did was ask to have two items removed from my drive-thru order, and instead of simply fixing it, the staff yelled at me with an attitude saying, “Next time aren’t removing anything, we’re so backed up.” When I asked them to speak to me with respect, multiple staff members started attacking me. They threw my money back at me through the window instead of handing it back normally. That is not how you treat your customers. It is unacceptable no customer deserves to be treated in that poor manner. I won’t be returning.
  • KL
    Kim Levesque
    Nov 17, 2025
    1.0
    I came through last week to get coffee and 2 orders of hash browns. A short male with brown hair and a pony tail told me they were out of hash browns. He took my order immediately with attitude. Why work in customer service if customers are a “inconvenience” the kid openly said that he wasn’t going to get out till 8 pm because people kept coming. Absolutely ridiculous behavior and won’t be coming back. I’ve had this issue with this employee many times before refusing to sell food at around 3pm. Don’t waste your time here if he’s working!
  • TF
    taiga fernandez
    Nov 17, 2025
    1.0
    I come to this Dunkin everyday and always see the employees seemingly closing alone! I can’t imagine how stressed they are. There’s this one blonde girl who closes alone who works extremely hard to get our orders out and is very sweet and clearly very experienced and I feel so bad when she’s stressed. Please get more employees on closing as an ex employee of Dunkin this is ridiculous. Especially since this one is right off the highway I can’t imagine how busy they get.
  • JB
    Jay Burns
    Nov 7, 2025
    1.0
    The coffee cups in the top of the lid, smell and taste like hand, lotion or perfume
  • DT
    Dawn Tarnowski
    Sep 8, 2025
    3.0
    Service time was slower due to being short on staff, but food and drink were made perfectly.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of this Dunkin' location in Scarborough, ME?

This Dunkin' location in Scarborough, ME is open daily from 5:00 AM to 6:00 PM.

What special holiday drinks can I try at this Dunkin'?

During the holiday season, you can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.