Dunkin'

3.5
385 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scarborough, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
196 US Rte 1, Scarborough, ME
04074, United States

Hours

Reviews

3.5
385 reviews
5 stars
147
4 stars
71
3 stars
63
2 stars
26
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Staff Attitude

Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of engagement with customers.

Order Accuracy

Frequent complaints about incorrect orders and items missing from orders were noted, leading to customer frustration.

Cleanliness and Environment

Some customers appreciated the cleanliness of the location and the friendly atmosphere, contrasting with the negative service experiences.

Operational Challenges

Customers expressed concerns about understaffing and operational inefficiencies, particularly during busy hours.
  • JF
    Joseph Francis
    Jan 13, 2026
    1.0
    Shocked at how absolutely watered down the hot chocolate was. I just ordered an X Large and not only was the cup not filled to the top, it tasted like hot water. Horrible. I get hot chocolate once a week from a different Dunkin and it is amazing. This Dunkin is garbage. What a waste of my money. If they are selling what tastes like watered down hot chocolate, I wouldn’t trust their coffee to be any different.
  • CP
    Christopher Platts
    Jan 9, 2026
    1.0
    Ordered on the mobile app on Christmas as they were showing open. Drove out of the way to get there and they were closed. Up would think they would automatically refund the orders. Reached out with confirmation of order with a screen shot. They said my email didn’t match and reply to that same email with more information. I ordered under guest check out have you the full order. Like what! Keep ignoring me for a refund knowing 100% I couldn’t have picked it up. The drive there was more inconvenient than the amount I spent but coming up empty topped it off. Now getting ignored over this refund request is crazy!
  • NS
    Nick Salve
    Dec 28, 2025
    2.0
    Everything is on the tablet now... Which would be fine.... Except now nobody actually acknowledges your existence.... Which means they only focus on drive thru orders until you complain... Which feels crummy.
  • AB
    Al Bubu
    Dec 6, 2025
    5.0
    I 1-starred the wrong location, this place is better! DO NOT GO TO 865 Portland Ave location, they will touch your food with cigarette fingers. COME HERE INSTEAD
  • KK
    kingdomdreams1
    Dec 3, 2025
    1.0
    Judt gave me HOT DISHWATER INSTEAD OF HOT CHOCOLATE.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 196 US Rte 1, Scarborough, ME?

Dunkin' in Scarborough, ME is open daily from 4:30 AM to 8:00 PM.

What types of meals does this Dunkin' serve?

This Dunkin' serves breakfast, brunch, and lunch meals.