Dunkin'

3.5
379 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scarborough, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
196 US Rte 1, Scarborough, ME
04074, United States

Hours

Reviews

3.5
379 reviews
5 stars
147
4 stars
70
3 stars
62
2 stars
25
1 star
75

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful staff, with instances of poor customer service and lack of engagement.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and poor food quality were noted, leading to frustration among customers.

Service Speed

Customers experienced long wait times both in-store and at the drive-thru, often exacerbated by understaffing.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues with the overall maintenance and appearance.

Product Availability

Customers expressed disappointment over limited menu items and frequent shortages, particularly during peak hours.
  • SS
    Steve Silver
    Nov 8, 2025
    1.0
    Avoid this location like the plague. Came in for two donuts, no drinks. Nobody else was inside. 3 workers nobody came to take my order. Eventually one said “we have to prioritize drive thru, go order on a kiosk” so I go to the kiosk and there are no donuts listed but I can see about 6 different dozens in the case. I ask if I can just tell a human what I want and hand them money and they said no. If this is the AI future, I don’t want it
  • BH
    BillieSue Ham
    Nov 5, 2025
    1.0
    Pulled up ordered a tin of 10 munchkins, the order was supposed to be $17 and some change the young gentleman at the window, listening to his earpod, not listening to me, I tried to correct him because he put just 10 lunchkins, and it's supposed to be the 10 munchkins. In the wicked box, he just kept saying yeah, I know yeah, I know with his earpod and not paying attention and tried to hand me 10 munchkins in the bag, and I wanted 10 munchkins in the box, trying to explain it to the next woman that walked up, she slammed her hand on the counter walked away, saying I was screaming at her. So the next lady come over, I think it was a lady.Look like a man but I think it sounded like a lady.She's all angry.I refuse to move.I want the munchkins i paid for. so they called the police.The police came sorted all out.The woman was so mad, she wouldn't give me my munchkins.Instead, she refunded my money.If you can call her a woman , i'm not sure what she was. These folks are rude.They're hateful their coffee sucks. You should be careful when arguing with anyone, especially when YOU were wrong. Mr Cafua is gonna be unhappy when I contact ICE. Because your crew at this store cant be nice. I am well aware ICE has busted you once. A tip they bust you twice. DON'T BE QUICK TO BELIEVE JUST YOUR STAFF.
  • MR
    Mel Ranger
    Nov 2, 2025
    5.0
    It was good. I walked up from around Scarborough Downs Road. Because of a help shortage, they allowed me to order at the drive thru. And they let me come in for a few minutes to warm up before I walked home. They were great.
  • LA
    Lisa Allen
    Sep 29, 2025
    1.0
    Staff was terribly rude when they gave us the wrong drink - we waited for replacement and received a lukewarm latte served sigh a dirty look.
  • DA
    David Adams
    Sep 24, 2025
    5.0
    I had to stand there and wait for two cups of coffee, because the lady at the counter was so busy doing the drive thru. It was a joke if you ask me. Slow as hell.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 196 US Rte 1, Scarborough, ME?

Dunkin' in Scarborough, ME is open daily from 4:30 AM to 8:00 PM.

What types of meals does this Dunkin' serve?

This Dunkin' serves breakfast, brunch, and lunch meals.