Chipotle Mexican Grill

Reviews

• SA

  Samira Alfonso

  3 days ago
  1.0
  This place is seriously the worst. I went there last week and, as usual, something was missing from my order. I always order a bowl online, and it’s always messed up, so I finally decided to go in person. Guess what? They didn’t have black beans, white rice, or even corn at 3pm in the afternoon.. like how are ya’ll ruining out of food at 3 pm.!! So Today, I ordered online and I even have a picture of my order. I paid for carne asada, chicken half & half, and guacamole on the side. What did I get? Steak instead of carne asada, and no chicken at all in the bowl. When I got my bag, I noticed the guacamole was missing, so I went back to the drive-thru to ask for it. They told me there was no more guacamole and offered me a drink instead. I asked for lemonade, the guy gave me the drink I said thanks, and left. On my way home, I took a sip of the drink and it was just water. Then I opened the bowl and it was a complete disaster wrong meat, missing sides, everything. It’s beyond frustrating because I paid for food I actually like, and they just play me like that. It’s rude, unacceptable, and I’m done with this Chipotle. The customer service is terrible, and they never get the orders right. Never going to this Chipotle again.
• RB

  Ryan Belanger

  Jan 1, 2026
  1.0
  Got an order on 01-01-26 at 5:20pm and get all the way there from 2 towns over all three of our meals have almost nothing for meat in all three meals and was all crushed inside the bag. The meal with the pork had absolutely no pork in it all it had was fatty pieces. My son couldn’t even eat it. Very upsetting especially when you go to the different chipotle’s and get twice the service. I will not be going back there. I’d rather drive twice the distance to go to Portland to get a way better quality meal for the price.
• FS

  Fallon Sholl

  Dec 29, 2025
  1.0
  Worst, most dirty, unorganized chipotle I have ever been to. They are trying to be nice but they are a hot mess. The rice was burning in the back and the only rice they did have was so watery and undercooked that it soaked all the way through the bowl. The Barbacoa was fatty and you couldn’t even chew it. The floors were covered in grime and food, as well as all their prep areas were covered with dirty dishes and food. The bathroom was so disgusting that there was stuff smudged all around the toilet seat and the sink, and there were no paper towels to dry your hands. I couldn’t even believe it with it being such a big chain that this is allowed to even be running. This place should be shut down. I have been in the food industry and owned restaurants and I can’t even believe they are still operating. Poor poor management and training of the staff. It’s so sad to see.
• SS

  Switxh

  Dec 16, 2025
  1.0
  went here with my girlfriend. started off with dirty looks from employees in the back. then an african american lady was being extremely disrespectful and impatient with me. i asked for a full sized quesadilla 3 times and she got rude and was speaking nonsense at me and still made me a small one. the next lady in line kept trying to close my girlfriends bowl when i was still talking trying to finish with what she wanted in the bowl. and to top this all off, they charged us for a full sized quesadilla even though they gave me a kids one after i asked 3 times for a normal sized one.
• SY

  Shan and Yan

  Dec 5, 2025
  1.0
  Date of visit: December 5th, around 1:47 Pm at Saco, Maine location I want to share an honest review because this has become a repeated issue at this Chipotle location. There is a woman on the serving line, a Black woman with a sharp look and a noticeable facial-hair shadow, and a strong accent who consistently makes the ordering experience extremely uncomfortable for me and my family. This wasn’t a one-time moment. This has happened multiple times, across multiple visits. She has spoken to me, my sister, and my mom the same way every time with impatience, frustration, and a harsh tone that creates anxiety and pressure. On this most recent visit, I asked for honey chicken for three bowls. Instead of explaining whether it was unavailable, she loudly repeated, “No honey chicken! No chicken! No chicken!” while pointing at the steak and saying “Steak! Steak! Steak!” over and over. I felt rushed, embarrassed, and pressured, especially with a long line watching. It wasn’t clear communication, it felt aggressive. What makes this even harder is that I’ve seen her interact calmly and politely with other customers, including the white customers in line ahead of me, but the tone and attitude toward me have always been noticeably different. It’s confusing and honestly discouraging. The part that upsets me most is that this isn’t the first time this exact behavior has happened. My family and I all dread getting her because we already know the interaction will be tense. We continue coming here only because this Chipotle is the closest one to where we live and we really do like the food. I’ve never wanted to report her or get anyone in trouble, but at this point, enough is enough. The repeated anxiety, the pressure, and the uncomfortable experiences need to be addressed. I truly hope management steps in to improve the customer experience here , we shouldn’t feel stressed just trying to order our meals.

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