Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Portland, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Feedback on staff is mixed; while many praise the friendly and helpful service, there are notable complaints about rudeness and poor customer interactions.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Coffee Quality
Opinions on coffee quality vary; some customers enjoy it, while others find it bland or watery.
Cleanliness
There are concerns about cleanliness, particularly regarding moldy straws and unsanitary conditions in the bathrooms.
Atmosphere
The atmosphere is generally appreciated, with mentions of a cozy environment and friendly baristas, although some customers noted issues with temperature control.
JC
Jessi Callihan
Nov 15, 2025
5.0
I go to this Dunkin Donuts semi regularly and the customer service is great for regular orders, a large order I placed for work, and they always offer treats to dogs.
I wish I could remember the person's name with green hair and a mask that helped with my huge order. So friendly and reliable. Thank you!
MR
Michael Russell
Nov 14, 2025
2.0
Empty store low customers three people work in the counter one on break. Enter the store stood at the counter and register five minutes before was even asked to take my order meanwhile, attendance at this location continued to share conversations with someone over-the-counter some Friend or someone that they knew but didn’t think they needed to take an order at the register because they were working in the drive-through even though there was no one in the store so that’s my question. I guess if you work drive-through is it not your job to take a customers order in the store at all And then I was stared down for seemingly being aggravated that I had to stand there staring at someone having a conversation, as if no one else existed give me a break. These people are rude. They need to be taught how to have Customer Service in a real environment, it’s clear to me now more than ever people working from home and staying home all the time has caused people to lose brain cells or any kind of kindness whatsoever if I was the owner of this location or the store manager, I would be losing my mind. These people would be sent home immediately. There’s plenty of people out there that wanna work that no common courtesy and Customer Service. Also, as I was on my way out the door, one of the women that were working the drive-through area made a wise comment under their breath that I could not hear fully about how I mentioned having to should have ordered on the app or outside because clearly they’re not taking orders in the building Not to mention, I refuse to drink the coffee I purchased because I feel like the person that made the coffee did something to it. None of which had a smile on their face not happy to be there not happy to have a job. It was just an overall very disappointing experience. Needless to say I would not recommend anyone going there and giving them your business. because the people working there don’t work for you they work for themselves and they don’t care if they serve you or not.
What are the regular opening hours for Dunkin' at 1412 Congress St, Portland, ME?
Dunkin' is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturday and Sunday from 5:00 AM to 6:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Dunkin' provides delivery service but does not offer curbside pickup at this location.
What special holiday drinks and menu items are currently available at Dunkin'?
You can enjoy the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher as part of the holiday menu.
Can I order ahead using a mobile app at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android, which offers a fast grab-and-go experience including drive-thru orders.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch, including coffee, espresso, breakfast sandwiches, donuts, and tea.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location offers a drive-thru service for customer convenience.
Are there any nearby supermarkets near Dunkin' where I can shop after grabbing coffee?
Shaw's Supermarket is located nearby, making it easy for you to shop for groceries before or after visiting Dunkin'.
What banks are located near Dunkin' for convenient financial services?
TD Bank and Bank of America Financial Center are close to Dunkin', offering ATM and banking services nearby.
Which nearby health and medical centers can I find close to Dunkin'?
Nearby health facilities include Mercy Physical Therapy Center, Northern Light Mercy Lymphedema Care, and Northern Light Mercy Physical Therapy.
Are there other coffee shops near this Dunkin' location?
Yes, there are other coffee shops nearby such as another Dunkin' and Dunkin Donuts, providing additional options for coffee and donuts.