Dunkin'

3.9
250 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Portland, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1412 Congress St, Portland, ME
04102, United States

Hours

Reviews

3.9
250 reviews
5 stars
128
4 stars
51
3 stars
25
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many praise the friendly and helpful service, there are notable complaints about rudeness and poor customer interactions.

Order Accuracy

Several customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Coffee Quality

Opinions on coffee quality vary; some customers enjoy it, while others find it bland or watery.

Cleanliness

There are concerns about cleanliness, particularly regarding moldy straws and unsanitary conditions in the bathrooms.

Atmosphere

The atmosphere is generally appreciated, with mentions of a cozy environment and friendly baristas, although some customers noted issues with temperature control.
  • JC
    Jessi Callihan
    Nov 15, 2025
    5.0
    I go to this Dunkin Donuts semi regularly and the customer service is great for regular orders, a large order I placed for work, and they always offer treats to dogs. I wish I could remember the person's name with green hair and a mask that helped with my huge order. So friendly and reliable. Thank you!
  • MR
    Michael Russell
    Nov 14, 2025
    2.0
    Empty store low customers three people work in the counter one on break. Enter the store stood at the counter and register five minutes before was even asked to take my order meanwhile, attendance at this location continued to share conversations with someone over-the-counter some Friend or someone that they knew but didn’t think they needed to take an order at the register because they were working in the drive-through even though there was no one in the store so that’s my question. I guess if you work drive-through is it not your job to take a customers order in the store at all And then I was stared down for seemingly being aggravated that I had to stand there staring at someone having a conversation, as if no one else existed give me a break. These people are rude. They need to be taught how to have Customer Service in a real environment, it’s clear to me now more than ever people working from home and staying home all the time has caused people to lose brain cells or any kind of kindness whatsoever if I was the owner of this location or the store manager, I would be losing my mind. These people would be sent home immediately. There’s plenty of people out there that wanna work that no common courtesy and Customer Service. Also, as I was on my way out the door, one of the women that were working the drive-through area made a wise comment under their breath that I could not hear fully about how I mentioned having to should have ordered on the app or outside because clearly they’re not taking orders in the building Not to mention, I refuse to drink the coffee I purchased because I feel like the person that made the coffee did something to it. None of which had a smile on their face not happy to be there not happy to have a job. It was just an overall very disappointing experience. Needless to say I would not recommend anyone going there and giving them your business. because the people working there don’t work for you they work for themselves and they don’t care if they serve you or not.
  • RC
    Randy C
    Oct 23, 2025
    1.0
    Did NOT RECEIVE ORDER FROM RANIA K DOOR DASHER...
  • EE
    Elliott
    Aug 7, 2025
    5.0
    Wonderful staff
  • AC
    Anthony Chatman
    Jul 29, 2025
    5.0
    Always a pleasure

Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' at 1412 Congress St, Portland, ME?

Dunkin' is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturday and Sunday from 5:00 AM to 6:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Dunkin' provides delivery service but does not offer curbside pickup at this location.