Dunkin'

3.6
323 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Portland, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1 City Center, Portland, ME
04101, United States

Hours

Reviews

3.6
323 reviews
5 stars
146
4 stars
61
3 stars
28
2 stars
23
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rudeness from staff and long wait times due to understaffing.

Staffing Problems

Many reviews highlighted that the location often has only one employee working, leading to overwhelmed staff and inadequate customer service.

Product Quality

While some customers enjoyed the food and coffee, others complained about incorrect orders and poor quality, particularly with drinks.

Management Concerns

Several reviews pointed to poor management practices, including incorrect hours of operation and inadequate staffing during busy times.

Mixed Experiences

Some customers had positive experiences with friendly staff, while others faced significant issues, indicating inconsistency in service quality.
  • TC
    Tanner Crockett
    Nov 5, 2025
    2.0
    Don’t come here if you’re ordering in person they don’t care about you
  • CR
    cierra rowe
    Nov 4, 2025
    1.0
    Always given the wrong coffee. Workers talk more than work. Was given whipped cream instead of cold foam???
  • KL
    Karissa Lozenski
    Oct 15, 2025
    1.0
    Left without even making a purchase. The two employees couldn’t be bothered with greeting us, letting us know they’d be with us in a few. Nothing. Store was completely empty.
  • GG
    Gary Glick
    Sep 30, 2025
    1.0
    Coffee quality looks terrible looks watery don't go there
  • IW
    Ian Winship
    Aug 31, 2025
    1.0
    waitress took 5 minutes to get to the desk to take our order. she gave us the wrong drink twice and there was dirt on the inside of all the straws of was disgusting. I would give it 0 stars but I cant.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Portland, ME?

Dunkin' is open Monday to Saturday from 5:30 AM to 6:00 PM, and on Sundays from 7:00 AM to 5:00 PM.

Does Dunkin' in Portland offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.