Dunkin'

3.9
330 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Portland, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1378 Washington Ave, Portland, ME
04103, United States

Hours

Reviews

3.9
330 reviews
5 stars
158
4 stars
71
3 stars
41
2 stars
21
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and mistakes in orders.

Speed

Many customers appreciate the quick service, especially during busy hours, although some report slow drive-thru times.

Order Accuracy

There are frequent complaints about incorrect orders, particularly with coffee and food items, indicating a need for better training and consistency.

Cleanliness

Feedback on cleanliness is varied, with some customers noting a clean environment while others report dirty conditions.

Staff Attitude

While some reviews highlight friendly and helpful staff, others mention unprofessional behavior and lack of attentiveness.
  • LL
    Lori Langley
    Oct 24, 2025
    5.0
    Always a pleasure
  • MS
    Michael Smith
    Sep 30, 2025
    4.0
    It's what we would expect from Dunkin' Donuts, great coffee
  • MH
    Mark Hussey
    Aug 30, 2025
    4.0
    Friendly service.
  • SS
    SCP
    Jun 29, 2025
    2.0
    There seems to be a consistent theme of speediness rather than quality. Just need a few tweaks to get everyone on the same page. I would assume it’s the leadership that is causing this issue bc I have seen so many people go in and out, but there are still the same problems. One of the problems is the cream cheese, I pay money for it! Before sending an order off, be sure to double check everything to ensure consistency. Once it’s mastered, then you work on the timing. Coming from a loyal customer, and a former drive thru barista, I just want to see you succeed! Updating as of 07/06: omfg if anything the service has gotten worse. Idk if yall got new employees or something, but half my order was wrong. Please train to become a TEAM!!
  • MR
    Moby Richard
    Jun 18, 2025
    5.0
    Friendly staff and good coffee at a fair price. Can't beat that!

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Portland, ME?

Dunkin' in Portland, ME, is open every day from 4:00 AM to 9:00 PM.

Does Dunkin' in Portland, ME offer delivery and pickup options?

Yes, this Dunkin' location offers both delivery and curbside pickup services.