Dunkin'

Reviews

• LE

  Lily Evans

  Jan 25, 2026
  1.0
  Guy behind the counter was absolutely rude when I ordered. Told him what sandwich I wanted and he kept acting like I was bothering him, snapping at me saying I don’t see it so I don’t know what you want. Just absolutely horrible customer service
• MB

  Mariah Biello

  Jan 11, 2026
  1.0
  I ordered a French vanilla frozen coffee. They made my drink and handed it out, but when I took a drink, it tasted wrong and I saw that it said vanilla shot. They told me when I went back that I didn't specify i wanted the swirl. I've never had to specify. They were rude and it's not okay.
• LV

  Leslie Vaz

  Dec 27, 2025
  1.0
  I ordered food and a coffee and only got the coffee because "the machines were down" all day, yet I SAW people get food, including my fiance. The cashier told me to get a refund through the app or email Dunkin rather then doing it right there and then. I came back the next day and got my refund from the manager. It wasn't the fact that the ovens were down, it was the way he told me and blew me off after asking about the refund. The manager is nice, but the rest of the employees are very disrespectful and plain lazy.
• OO

  oliveoil999

  Dec 20, 2025
  1.0
  this evening i went into dunkin. there was a newer older gentleman working the counter. he was alone out front. he cashed us out and started making the drinks. when he was about to put the cold foam on one of the drinks we ordered a younger woman came out and gave him a hard time because it was supposed to be whipped cream. i saw them having the discussion and told them, hey we ordered an iced latte with cold foam, not the signature latte. the woman copped an attitude and stated this time they could put cold foam on it, but the signature lattes must have whipped. again i said, we did not order a signature.they keyed the drink wrong and made it my problem. she turned to the gentleman she was working with and was very snappy with him about this. the guy is new and obviously learning. he handled it with grace. she was quite frankly rude as heck. her entire demeanor sucked even rolled her eyes. belittling coworkers/employees is just poor business practice!
• RB

  Renee Bedard

  Nov 19, 2025
  5.0
  Store is busy, but the employees are very nice and try to make the wait as short as possible.

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