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McDonald's

3.5
(701 reviews)

Business Details

6 Commercial Way, Jay, ME
04239, United States
(207) 897-5624
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6 Commercial Way, Jay, ME
04239, United States

Hours

Reviews

3.5
701 reviews
5 stars
233
4 stars
157
3 stars
143
2 stars
56
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with many expressing frustration over being asked to park and wait for their orders.

Order Accuracy

There were numerous complaints about incorrect orders and missing items, indicating a consistent issue with order accuracy.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared food, while others reported fresh and hot meals.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from staff, particularly from management, impacting the overall customer experience.

Pricing Concerns

Many customers expressed dissatisfaction with the high prices relative to the quality of food and service, feeling that it was not worth the cost.
  • JJ
    Justin
    Feb 17, 2026
    1.0
    The incompetence this place displays on a consistent basis is shocking. Parked for 10 minutes, pink haired lady comes out and practically throws food into my car. Missing parts of order. More expensive than ever with worse and slower service.
  • HL
    Heather Lofthus
    Jan 21, 2026
    1.0
    I live 5 minutes away from this McDonald's. In the past I was told by a manager if I hit the "I'm here" button on the mobil app before breakfast ended that I would still get my order. I hit the button at 10:23am I pulled up at 10:29am. Of course there was a car in front of me so I got to the window right as the lunch menu pulled up. And they did not honor my order. This maybe to much information but I have a 2 year old I have to get ready and he pooped right before I was going to leave which caused me to be late. I should not be punished for being a parent. And then I went to Dunkin Donuts instead. Though I can't blame the employees for this policy. McDonald's Corporate: this policy is unfair and cruel! There should at least be a 15 minute grace period for breakfast even if only for mobile orders. I miss all day breakfast. And breakfast should end at 11am at least.
  • BW
    Burt Whittier
    Jan 18, 2026
    1.0
    Waited in line for 20 mins for a hot coffee while being ignored by staff to take order. Seems way under staffed and the amount of mobile ordering is taking away from live in-person customers!! If you cant walk in or use drive through then your service should come AFTER people waiting online. I would definitely NOT recommend this place until service is to customers is changed
  • MM
    Michael
    Jan 17, 2026
    1.0
    My husband (this is his Google account, hence the name) went to McDonald’s earlier to grab our breakfast I ordered thru the app. When he got home we realized we never got the apple juice we paid for and also don’t get the correct ice coffee. I ordered a large FRENCH vanilla coffee and got a regular one. I don’t have the time to go there today to correct this situation. It’d be appreciated to get a free lg coffee and apple juice next time we come in since we technically did pay for them and didn’t receive.
  • MW
    michael willey
    Jan 17, 2026
    2.0
    What is the sense of ordering online if you don't start cooking until I arrive which means the wait I was trying to avoid by ordering online is senseless and this has happened many times not just a one off oh and donna sucks at her job the other day during a rush I had 4 drinks and the person at the window said hold on I'll get you a drink holder then went to get one I assume the stash out front was just empty I overheard Donna ask him what he was doing then said "next time just say we're out" I was about to make a seen and realized it just wasn't worth it Donnas attitude sucks and I've seen it a few times

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Jay, ME?

McDonald's in Jay, ME operates daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at 6 Commercial Way?

Delivery is available every day from 5:00 AM to 10:30 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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