McDonald's

3.1
1214 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
388 Elm St, Biddeford, ME
04005, United States

Hours

Reviews

3.1
1,214 reviews
5 stars
303
4 stars
223
3 stars
252
2 stars
143
1 star
293

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a generally negative perception of service.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality compared to past experiences.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Mixed Experiences

While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
  • SK
    Stephen Kerner
    3 days ago
    3.0
    The food is the same, the service sucks, and the cost is completely out of line!
  • DO
    doreen onkalo
    6 days ago
    1.0
    When thru drive thru order cheese burger happy meal no pickles on onion got home no hamburger just pickles and cheese
  • ER
    Emmalee Rose
    Dec 18, 2025
    1.0
    I understand the restaurant industry, I understand we’re low staffed. That being said, I came in for an order with another individual to get a meal to go as the drive thru was mostly full. In the lobby was people, and nobody ever came to the register. So im forced to use the screen inside to order. I ordered. I waited… and waited. I watched the drive thru get orders, and more, and more. I watched the line fill and the line leave. I watched everyone else (DD mostly, two online pre orders) get their food after waiting a long time. Before I knew it, I had waited 40 minutes after ordering to receive my food. It was the worst experience I’ve ever had at McDonald’s. I am now scarred from going back because all I can think of is 40 minutes for French fries…. All I can think of is standing for 40 minutes for my food while never being addressed.
  • RW
    Remington wall
    Dec 9, 2025
    1.0
    Just ordered a shake and 10 cheese burgers and i payed 39$ for it and only got 4 cheese burgers and no shake
  • MM
    me43r
    Nov 30, 2025
    1.0
    Terrible experience..

Frequently Asked Questions About McDonald's

What are the regular store hours for McDonald's at 388 Elm Street, Biddeford?

The store is open daily from 6:00 AM to 11:00 PM.

When is the McDonald's drive-thru open at this location?

The drive-thru operates daily from 6:00 AM until midnight.