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McDonald's

3.4
(564 reviews)

Business Details

2 Chandler Dr, Bath, ME
04530, United States
(207) 443-4137
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2 Chandler Dr, Bath, ME
04530, United States

Hours

Reviews

3.4
564 reviews
5 stars
173
4 stars
127
3 stars
112
2 stars
60
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service, including rude behavior from management and staff, as well as issues with order accuracy.

Food Quality

Customers reported inconsistent food quality, with complaints about cold or improperly prepared items, as well as missing ingredients.

Cleanliness

Feedback indicated a mix of cleanliness experiences, with some noting dirty facilities while others praised the cleanliness of the location.

Speed of Service

Many customers expressed frustration with slow service, particularly in the drive-thru, leading to long wait times.

Family-Friendly

The play area for children received positive remarks, making it a favorable spot for families.
  • RM
    Robert Mooers
    1 day ago
    1.0
    Just super slow every single time. Just waited almost 10 mins for a McFlurry and a pie
  • SF
    Shadow Fang
    Feb 11, 2026
    4.0
    I mean it's a McDonald's so don't expect a red carpet and amazing food. But it was very spacious mostly clean and the playground was awesome for the kiddos to get their energy out on. We had a child struggling with autism and stayed there for 3 hrs, but the staff never bothered us or told us we were staying too long. In all its a great place to take a kiddo to play grab a frie and a icecream.
  • KB
    KillJoyBob brandt
    Feb 5, 2026
    4.0
    What can I say its McDonald's they serve fast-food and they have a play area for the kiddos.
  • JR
    Jamie Rice
    Jan 26, 2026
    1.0
    Large fry is never a large fry.
  • BB
    Brandon
    Dec 26, 2025
    1.0
    -MANAGER BONNIE- On December 26th, around noon, I visited this McDonald’s location to pick up my orders. What I experienced there was not poor service — it was deliberate mistreatment and discrimination. The store manager, Bonnie, displayed an openly hostile and disrespectful attitude from the moment I spoke to her. Her facial expression, tone of voice, and body language were aggressive and dismissive. When I asked about my orders, she intentionally avoided answering my questions, repeatedly referring to unrelated customers while ignoring what I was clearly asking. I was standing directly in front of the counter. Instead of handing me the completed orders like any normal employee would do, she walked out from behind the counter and placed the orders behind me, at the delivery pickup area, without saying a single word. This was not accidental — it was intentional, humiliating, and unprofessional. When I asked how long the remaining order would take, she once again completely ignored me, as if I did not exist. At that point, it became very clear that this behavior was targeted. I firmly believe I was treated this way because of who I am, and I felt racially discriminated against. I am confident she would not have behaved this way toward a local customer. I confronted her and told her directly that her behavior was unacceptable, discriminatory, and racist, and that I would be filing a formal complaint. She offered no explanation, no apology, and no response. She simply walked into the kitchen and avoided accountability. The situation escalated further when I called the store afterward to request the contact information for the store owner and upper management. Bonnie answered the phone herself. She intentionally pretended not to understand me, repeatedly interrupted me, refused to let me finish my sentences, and played dumb in an obvious attempt to avoid responsibility. She then hung up the phone on me without providing any information. This is not just bad customer service — this is abuse of authority by a manager, a complete failure of professionalism, and behavior that should never be tolerated by McDonald’s or any company that claims to value respect and inclusion. A manager who behaves this way should not be interacting with the public, let alone representing a global brand. I expect this incident to be fully investigated, documented, and addressed. This conduct is unacceptable, and I will not let it be ignored.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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