Subway

Reviews

• WP

  William Pietraszewski

  2 days ago
  1.0
  Last time I go here. I have yet to have an accurately made sandwich to what my online order says. I asked for extra of every item, and I got 4 pickles, 4 banana peppers, a pinch of lettuce, 8 black olives.. on a large.. place has all new staff every time u walk in there. Need to just shut down at this point
• DC

  Darius Coltrain

  4 days ago
  1.0
  When I came in and got to the counter the employee turned and seemed disappointed that I was at the counter. Name tag said QT I had to repeat myself multiple times to the point I felt I was yelling. Overloaded my sandwich with cheese enough to choke on. When I explained how I wanted my sandwich made seemed to annoy him.
• ZF

  Zack Fortier

  Aug 22, 2025
  2.0
  Counter was filthy, waited 15 minutes for me to have to repeat myself multiple times and still not get everything I asked for.
• SL

  Shelby Lawrence

  Aug 19, 2025
  1.0
  Just witnessed the manager (I’m assuming) completely belittle one of his workers for putting too much turkey on a sandwich in FRONT of the customer and myself. There is a time and a place to coach and it is not while you are in front of customers. Do better. You’re going to lose employees.
• HM

  Holly Maffei

  Aug 7, 2025
  1.0
  On August 5, 2025, my husband and I visited the Subway Sandwich Shop at 225 Western Avenue in Augusta, ME. We asked the employee before he made our sandwiches if they accepted the coupons that we receive frequently in the mail. When he responded affirmatively, we each ordered a customized foot-long sub. We currently have three full-page Subway coupons delivered by the USPS, each page providing 13 individual coupons. The coupons on the first-received-set bore an expiration date of August 9, 2025 (and we had used one of the offers earlier), the second set is due to expire on August 12, 2025, and the most recent set received on August 6 will expire on September 11, 2025. When we submitted a ‘Get TWO footlongs for $13.99’ coupon with an expiration date of August 12, the employee stated that the coupon he held in his hand had been used previously. It was the only coupon removed from the page which we had left at home. With several customers awaiting service (some with suspicion on their faces), we paid the full-price total of $26.22 to avoid further delay to the other customers and save further personal embarrassment. Some time ago, we had attempted to redeem a coupon at the same franchise location and after the sandwiches were prepared, we were told by a different employee, that ‘her boss never told her how to redeem the coupons’. Again, we paid full price. The employees that we have encountered are pleasant and make a great sandwich and I have no complaints regarding their service. After receiving the most recent coupons earlier this week, I called the manager who said that the owner would have to be the one to hear the complaint but that he was not comfortable giving me their name or contact information. He did state that he would relay our name, telephone number, and nature of our call so that the owner could contact us. Crickets…. We have visited this location only a few times, but have had negative experiences if and when we have attempted to use the coupons. Management does not appear to be empowered and the owner is not available to explain how similar promotional coupons with different expiration dates can be recorded by their system as previously redeemed. Subway’s ‘Contact Us’ customer feedback system is pretty much useless. Any suggestions?

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