Panera Bread

Reviews

• PB

  Pamela Birden

  Nov 14, 2025
  5.0
  Always a great place for comfort food.
• GM

  Guy Morin

  Nov 9, 2025
  2.0
  This used to be a great place that had homemade breads cookies and bagels but now they parcook everything and it tastes like nothing special. The store used to smell like fresh baked goods cookies and brewing coffee but now it doesn't smell like anything, you are not greeted with people waiting to take your order your forced to use the kiosk and then see your order on the screen. While you wait you notice that the place isn't packed like it used to be but you do notice trash everywhere where people used to eat that hasn't been picked up due to staff storage. Which brings me to why I'm writing this, they have shrunk their menu sizes but raised the prices, removed the fresh bread in favor of premade items, nobody is treating you like your wanted here, they totally disengage with the customers just calling your order when it's done without even giving you eye contact. Its not my fault that your corporate office made these changes to crush the brand but at least put a smile when you give a person your items! Is that so much to ask for. When I placed my order for a drink 4 bagels and a cookie, it shouldn't take 15 minutes when you don't see anyone else ordering and all I hear from the workets was talk of who's going on a break. But I feel like it is my fault when I order something from a kiosk and then wait 15 minutes to get the 5 items plus my drink and they work like robots wanting breaks instead of making my order. I don't recommend you go here if you want value for your money when items are not freshly made, you need to clean off an area yourself to eat because nobody is assigned to clean any tables after they leave, and being very impersonal towards you Final bill was $22 for what used to be a good place for a variety of goods but now it's a shell of itself trying to sell items that look like the panera I used to enjoy but are actually not especially when you see new items like (the size of Hannaford brownie bites) cheesecake bites but charging almost $3 for one of them. Yikes! Stay far away.
• JD

  Jim Davis

  Oct 21, 2025
  5.0
  I am a regular at the Augusta Maine location. I usually go there a few times a week. The customer service there is fantastic and it's always a great experience. The manager Jarred is always there and always very pleasant and helpful. He goes out of his way to make sure each customer gets a 5 Star experience. They have a great team that works there and a great leader that is always working real hard side by side with the employees. Great place to go. Thanks Jarred and the team, keep up the great work, excellent customer service and delicious quality food.
• RD

  rysiah desouza

  Oct 5, 2025
  1.0
  poor service, literally so slow, nobody has any clue what’s going on in that place, they messed up my order, if i ordered my food at 2:24 and it says 5-10 minute wait and i wait 30 minutes. that is absolutely ridiculous. i will never go back to this location what so ever.
• JJ

  Julie

  Sep 18, 2025
  4.0
  Excellent food, great service. A bit of a wait to get our order but it was well worth it.

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