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McDonald's

3.3
(1537 reviews)

Business Details

85 Bangor St, Augusta, ME
04330, United States
(207) 623-2699
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
85 Bangor St, Augusta, ME
04330, United States

Hours

Reviews

3.3
1,537 reviews
5 stars
424
4 stars
328
3 stars
342
2 stars
147
1 star
296

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unprofessional behavior from staff and management.

Food Quality

Customers frequently reported issues with food quality, including cold, old, or incorrectly prepared items.

Cleanliness

The restaurant was often described as dirty and poorly maintained, with complaints about the state of the dining area and restrooms.

Staffing Issues

Many reviews pointed to understaffing as a significant problem, leading to slow service and increased customer frustration.

Customer Experience

While some customers praised individual staff members for their friendliness, the overall customer experience was marred by negative interactions and dissatisfaction.
  • MD
    michael donahue
    Feb 11, 2026
    5.0
    Great hot McChicken Sandwich. Can't go wrong with a McChicken.
  • KS
    Kellie Shutter-Arbour
    Feb 11, 2026
    1.0
    Placed mobile order and waited over 45 minutes for it. When I asked after waiting this long I was presented with an attitude from the employee who intern was backed up with an even bigger attitude from the manager! Very unprofessional! I also am a manager for a restaurant that deals with people’s food orders and I would never come at a customer like this nor would I allow my employee under me to do the same!! Do better!
  • SP
    spencer p
    Feb 10, 2026
    1.0
    always gets my order wrong no matter how simple. genuinely how hard is it to make a plain cheeseburger or a 6 piece nugget. its not brain surgery.
  • CM
    Celyna Morrison
    Jan 24, 2026
    3.0
    I could not believe the treatment towards an employee I witnessed by what I assume is a manager named Amanda. She had dark hair and glasses. The nice gentleman I’m unsure the spelling, Richaud maybe was helping me find my order that the app glitched and I was unable to check in in the drive thru or curbside. When he went to ask for help she blatantly ignored him 4 times. She again moved on to a separate task when the other employee I’m unsure her name asked him what he needed. She then started slapping receipts around and told him I don’t know find it. He came back asks some questions and went back over. Another girl came up and printed my receipt and brought it over to them. Amanda then said “well what did it fly away?!” and huffed saying “this is everything you need to remake”. Another girl said no I have it right here. I’m not even frustrated about the order. I am completely dumbfounded how this employee or manager was behaving. She was not subtle about her annoyance by the gentleman up front. And she was nowhere near professional. I understand stressful times at work, but that was completely inappropriate.
  • LL
    Loretta
    Dec 28, 2025
    1.0
    We left before we even ordered. People were backed up outside waiting for parts of their orders....one gentleman came up to counter with his receipt looking for his food for his family. He said he had been waiting an extremely long time. No one came to the counter to help any of us and we were 3rd in line with another behind us. But we got to watch a worker come back inside from carrying an order out to a car throw her tray in the compartment, walk by us and complain she hates snow

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 85 Bangor St, Augusta, ME?

McDonald's in Augusta is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Augusta?

Delivery service is available daily from 6:00 AM to 10:45 PM at McDonald's Augusta location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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