Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Augusta, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported long wait times, often exceeding 20 minutes, both in drive-thru and for mobile orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.
Staff Behavior
Feedback indicated inconsistent staff behavior, with some customers experiencing rudeness or lack of acknowledgment from employees.
Cleanliness
Several customers noted unsanitary conditions, particularly in food preparation areas and restrooms.
Product Availability
Customers expressed frustration over the frequent unavailability of menu items, including coffee and food options.
AC
Anastasia Cassella
Feb 22, 2026
1.0
I always order a large frozen coffee with a shot of espresso and my cc discount. For some reason today someone decided to put 1 cream and not milk. When they handed it out we both thought it looked rather dark and we left bc people were waiting. It was so awful I ended up pouring it out. $8.14 down the drain as we were well on our way to where we were headed. So heads up check it well BEFORE you leave. Had I read the label I could have handed it back. I really just thought it wasn't mixed well. My mistake for not checking it but I'll never leave another Dunkin without checking the label again.
SS
Sierra Scott
Feb 12, 2026
1.0
Waited 20 minutes for a coffee and when I brought it to their attention no acknowledgment or apology. I’m really understanding but at least acknowledge people that wait a long time.
GD
Gerard Devine
Feb 2, 2026
1.0
Terrible all around
TL
T Lynne
Jan 15, 2026
1.0
Espresso machine broken for over a week, ordered hot chocolate, was disgusting with tons of chunky chocolate syrup. Bagel was saturated in butter. Will not be back. This isn’t the first time.
CM
Catlin Main
Jan 5, 2026
1.0
My visit today was very disappointing. Only 3 people working at 8 am on a Monday morning. I waited for a few minutes in the lobby and finally had to ask the workers if anyone was on counter. The gentleman on drive thru said yup that’s me. He came over and took my order. As I waited I watched the 3 staff member’s work. The gentleman working the food station began hacking and coughing into a rag, blew his nose, and went back to making food and wrapping sandwiches. Not only that, he then began to pull food from a trey and eat the food, then continue making food, all without washing his hands and changing gloves. Yuck! I wanted to tell all those poor drive through guests to not eat the food! Very disappointing this franchise can’t properly staff the establishment. I asked where the manager was and I was completely ignored.