Dunkin'

3.8
698 reviews
Decked Out Lattes
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Business Details

22 Western Ave, Augusta, ME
04330, United States
(207) 621-2547
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Augusta, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
22 Western Ave, Augusta, ME
04330, United States

Hours

Reviews

3.8
698 reviews
5 stars
330
4 stars
152
3 stars
76
2 stars
40
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.

Order Accuracy

A significant number of customers reported consistent issues with incorrect orders, leading to frustration and dissatisfaction.

Cleanliness and Safety

Several reviews mentioned dirty conditions and the presence of homeless individuals, contributing to an uncomfortable atmosphere.

Staffing Issues

Customers noted that the location is often understaffed, leading to long wait times and poor service during busy hours.

Product Quality

While some customers enjoyed the coffee and donuts, many expressed disappointment with the freshness and quality of the food items.
  • LB
    Laura Butler
    Nov 17, 2025
    3.0
    I use my Dunkin donuts card they took off my points and took cash for me to pay for my coffee was not very impressed with a person at the drive-thru
  • RS
    Robin Scherer
    Oct 25, 2025
    4.0
    Rather impolite but donuts and coffee are good
  • DE
    Donna E
    Sep 28, 2025
    4.0
    Caramel Oatmilk latte ice best at all times.
  • AD
    Alex Demontigny
    Sep 27, 2025
    1.0
    I’ve been to many Dunkin location in the country and not all amazing but this location takes the cake for the absolute worst Dunkin by far. Everyone is always extremely rude and unfriendly. My girlfriend refuses to come here because one of the workers literally threw a straw at her in the drive thru. I come here against my will because it’s unfortunately the closest location to my apartment. Management is never accommodating, I just waited 15 minutes for one sandwich and once handed to me was wrong and I had asked for it to be remade to what I asked for and the supervisor scoffed and acted like it was somehow an inconvenience that her employees cannot make anything correct. I’ve had so many other awful experiences this is just the tip of the iceberg. Worst location by far I really hate coming here!
  • NP
    Nicholas Psaltakis
    Sep 10, 2025
    1.0
    Cant handle morning rush. One person for inside customers causes delay. They stop and must open bathroom door for customers. No wash ir change of gloves before continuing .Made my order all wrong. Coffee watered down.
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Augusta, ME?

Dunkin' in Augusta, ME is open every day from 4:00 AM to 8:00 PM.

Does Dunkin' in Augusta, ME offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.