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Brand Certified

Chipotle Mexican Grill

3.8
(387 reviews)

About

Mexican Restaurant
Chipotle Wheaton Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11160 Viers Mill Rd, Wheaton, MD
20902, United States

Hours

Reviews

3.8
387 reviews
5 stars
192
4 stars
74
3 stars
38
2 stars
16
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.

Food Quality

Several customers reported issues with food quality, including undercooked ingredients, bland flavors, and even finding foreign objects in their meals.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing trash cans.

Portion Sizes

Many customers complained about small portion sizes and the perception of being shortchanged on their orders.

Management Issues

There were complaints about poor management practices, including inadequate staff training and failure to address customer concerns effectively.
  • EM
    Emerson Martinez
    2 days ago
    1.0
    I paid for my chips and I never received always talking and not paying attention not good service please do your job better
  • RH
    Ricsi Howard
    Feb 20, 2026
    1.0
    Tables always dirty , rude customer service and they skimp out on the meat and have a nerve to charge extra and the food nasty nasty taste old 🤢never again!!
  • AS
    Arian Salehi
    Jan 9, 2026
    5.0
    Quick service. Quality of food was better than some other locations. And the staff (mainly Olivia, Valeria, & Gigi) provided great customer service.
  • ZZ
    zora
    Jan 7, 2026
    1.0
    I’ve gone to this chipotle twice, and got food poisoning BOTH times. Do not eat from here unless you wanna be on the toilet for a day. 💔
  • SS
    Setra Said
    Nov 26, 2025
    1.0
    Genuinely the worst chipotle ever. The works are so rude and forget so many things I asked for. I had to go back in and ask them to put it in and they kept giving me attitude. I never met people who hate their job that much. Saying this, even though you hate your job you shouldn’t be giving attitude to the customers. The chipotle at Wheaton mall is the closest chipotle to me and I’ve been going there for a couple of years now. Over the past 2-3 years there customer service went down tremendously. Honestly, just don’t go to this chipotle because you will probably have the worst experience ever.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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