BK
Brandon Keese
Feb 16, 2026
Where do I begin… I guess at the beginning.
We ordered a beer and a wine, and they never arrived until we had to ask again — and even then, they didn’t come out until after our food was delivered, more than 20 minutes after ordering. Not a great start.
The bread plate arrived dirty, with old food still on it. We then ordered three steaks — two were cooked well, but one was not. Unfortunately, we also found a hair in one of the steaks, which made the situation even worse.
I asked the manager for ketchup and never received it. When I got up to ask again, she reacted as if the request was unreasonable. We were told a meal would be removed from the bill to make up for the issues, but that didn’t happen as expected.
When we requested a take-home box, the container had oil or some kind of dried residue pooled in the bottom. The manager claimed it was “just water,” though it certainly didn’t look like it. We had to ask for another container. Later, when the digital bill arrived, only the steak itself was removed — not the full meal — so roughly half the promised compensation was applied.
For fairness, my steak and sides were good. However, the teriyaki steak was disappointing, and the rice was very poorly seasoned.
Our waitress was kind and polite. I do wish she had been more attentive early on, especially with drinks, since waiting 20 minutes set a poor tone. Once the manager became involved, I expected service to improve, but unfortunately the opposite happened.
What’s most surprising is how many issues occurred one after another: dirty plates, spotted silverware, unclean take-home containers, hair in food, forgotten drinks and condiments, and a lack of sincere concern from management. I rarely write reviews, but this experience warranted one.
This wasn’t really about the waitress — the larger issue was cleanliness and overall service standards. Having to repeatedly ask for basic items is frustrating, especially when the restaurant was only about 15% full. There really wasn’t an excuse.
And to top it off, this dinner was for my birthday — go figure.
Cheers.