Buffalo Wild Wings

3.8
1097 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
404 Englar Road, Westminster, MD
21157, United States

Hours

Reviews

3.8
1,097 reviews
5 stars
514
4 stars
247
3 stars
127
2 stars
54
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for service, unacknowledged presence, and poor staff attitudes.

Food Quality

While some customers enjoyed the food, many complained about overcooked items, incorrect orders, and unsanitary conditions.

Cleanliness

Multiple reviews highlighted dirty tables, unsanitary food handling, and filthy bathrooms as major concerns.

Atmosphere

The atmosphere was generally described as good, but issues with noise levels and cleanliness detracted from the experience.

Management Concerns

Several customers noted a lack of effective management, leading to poor service and operational inefficiencies.
  • LH
    Laura Harrison
    Nov 16, 2025
    1.0
    The to go section is so slow because all the workers hide in the back and ignore the counter. They also take a ridiculously long time just to put the food into a bag.
  • MJ
    Melissa Johnson
    Nov 16, 2025
    1.0
    What buffalo wild WINGS is completely out of boneless and bone in WINGS on football Sunday!
  • BB
    Beetlejuice
    Nov 1, 2025
    1.0
    Ordered DoorDash. Barely any sauce on the wings no seasoning in the salt and vinegar fries.
  • JG
    Jeff G
    Oct 28, 2025
    1.0
    The experience I had last night at this Buffalo Wild Wings was the most bizarre interaction I've ever had with any group of people in my entire life. My girlfriend and I came in around 8:15 to watch Monday Night Football. We both ordered a shot of fireball and a cocktail each at approximately 8:15. We were very pleasant to the Bartender, Alesha, along with all other employees of the establishment. We were also talking to some of the regular patrons who were sitting at the bar, enjoying their beverages. We even ordered a cheeseburger to split and some cheese curds. The burger arrived, and it was absolutely delicious. The cheese curds never came and I actually didn't mention it to anybody because me and my girlfriend were in the middle of putting a contract in on a new house that we just saw in Westminster Maryland. We were talking to our agent about the about the progress of the situation, so we weren't paying attention to the missing Cheese Curds It was probably 35 minutes after we were served the burger that the cheese curds arrived, and they came in TOGO box. I questioned the bartender there and the food runner who gave them to me in the TOGO form. We didn't request that. They kind of shrug their shoulders and looked at me, and I asked why would you serve us the food we ordered with our meal in a TOGO container. They kind of looked at us and laughed, not quite sure why, but I let that go. At this point its been about 45 minutes since we ordered our original 2 drinks. I asked the bartender pleasantly if we could each have one more cocktail, our 3rd each of the evening. That's when Alesha told me I had to wait at least 15 more minutes to order the drink because we already had two drinks and corporate policy is they're only allowed to give people two drinks an hour. This seemed very bizarre to me. I actually went on my phone and used ChatGPT to see if this was really their corporate policy. It actually does say that in some stores their policy is this so I said to the bartender she was totally correct. I did say again this is such a strange policy. We were both virtually sober at that point and only had two drinks so far this evening. I then complimented the delicious burger not reminding her about the incompetence in the cheese curd delivery. I said to her no wonder so many buffalo wild wings are going out of business with a bizarre policy. Patrons have to wait 60 minutes to order a third drink, especially when they're totally sober and they're buying cheeseburgers and trying to eat cheese curds. I then thought about the situation for a minute and I decided to tip the Bartender Alesha $100. I said to her here's $100 tip because I feel sorry for you. You must not get many good tips with such insane policies at this corporate restaurant. She then looks extremely confused and sad (almost crying) and had a quick conference in the back corner of the bar with two managers. Even a restaurant patron walked over to the group, and then, in the craziest moment I can remember in my life, Alesha gave me back the 100 dollar bill and refused the tip. It made me feel like a criminal. I DID NOTHING WRONG It was one of the strangest interactions with restaurant people I've had in my entire life. I thought I was in the midde of an SNL skit At this point we asked for the check and it was $47. I then took the hundred dollar bill and paid the tab in cash. I left the change of $53 as a tip. At this point me and my girlfriend got up very peacefully and walked out to our car Out of the blue one of the managers rushed out of the restaurant and ran towards my car and tried to give us back the $53 tip. I said no that's for you guys. Then he gave me a look of wonderment like I was the strangest customer in the world and walked defeated back into Buffalo Wild Wings. Every bit of the story I'm telling is the exact truth. It would be interesting to see if Buffalo wild wings response to this and hear their side of the story.
  • KK
    KDF800GSA
    Oct 19, 2025
    2.0
    You know BWW…this location is in alignment with the good food and atmosphere that you go there for. The serious problem is with service. Either the manager was not on duty last Friday evening (Oct. 17, 2025) or they simply don’t care. We waited to be greeted for almost 5 mins, and when we were, it was unfriendly encounter. Then the wait for a waitress was an unbelievably long 16 mins! When a server finally arrived she was cheerful and apologized but it was 7 mins for a Pepsi and ice tea to arrive, and 11 mins for my beer to arrive. When the food orders were taken the wait for arrival was reasonable. As I surveyed the restaurant (we sat in booth 88) I could see the kitchen entrance and repeatedly saw servers bunched up and chatting and not taking food out, just socializing. Something is not running right at this location. With the 18% tip the bill for the three of us was $115, the overall experience was not worth it.

Frequently Asked Questions About Buffalo Wild Wings

What type of cuisine does Buffalo Wild Wings in Westminster, MD specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings.

What are the operating hours for Buffalo Wild Wings on weekdays?

From Monday to Thursday, Buffalo Wild Wings is open from 11:00 AM to 11:00 PM.