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Arby's

3.8
(502 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
120 Mall Ring Rd, Westminster, MD
21157, United States

Hours

Reviews

3.8
502 reviews
5 stars
213
4 stars
126
3 stars
70
2 stars
31
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the meals while others reported cold or poorly prepared items.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and long wait times.

Cleanliness

The location is generally noted for being clean, contributing positively to the dining experience.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a need for improvement in order fulfillment.
  • RR
    Robert
    Feb 17, 2026
    2.0
    This place is not what it used to be. I ordered my food they gave me my cup I walked over and filled my drink noticing that the Coke did not taste right so I poured it out and used the other dispenser for Coke and that was also flat. I ended up getting a sweet tea which I don't drink waiting for my food when they brought my order it was the wrong order so they had to switch sandwiches so I had to wait again. I must say the gyro was not what it used to be it was dry and hard to swallow The fries weren't even filled up to the top of a box. I've noticed in a last 6 months this place has really gone downhill with the new girls working. Somebody needs to teach these people how to make a gyro that you can swallow. There was two girls working both of them were polite and apologized for the mix-up I just think somebody needs to get in there and give them a hand and show them how to run this place. It was clean but there was no straws and no lids where you get your drinks. Hopefully it will change I used to go here at least twice a week but not no more. I'll try it again in a month if it don't change I'm gone.
  • BM
    Betty McCoy
    Feb 13, 2026
    5.0
    The customer service was great, and the food was hot and delicious. The place is clean, they have a great team, and we hope they keep it up.
  • AM
    Atom motA
    Jan 20, 2026
    1.0
    the parking lot is never plowed or salted. it’s impossible to drive on. they do not care about customer’s safety at all. and they dont make any food unless its ordered so you have to wait 15 mins if you have anything fried.
  • AW
    Anthony wiker
    Jan 12, 2026
    2.0
    Decided to give them a try again what a mistake. The gyro was just loaded with extra oregano that's all you tasted. The big bacon cheesy burger was raw and not as we ordered. Curly fries were way overdone and hard. To top it off they gave me the food for nothing I had to let them know they didn't take my money yet. Should have known better to try again used to be good 10 years ago.
  • JJ
    Jim
    Jan 9, 2026
    3.0
    Walked in cause I planned on eating inside not in my work van. Walked in to hear a male employee singing loud with his friend. The friend was vaping the girl who took my order was great food was good but ended up in the van anyway because I didn’t want to smell smoke while eating.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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