When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Waldorf Smallwood Dr. W. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Numerous reviews highlighted poor customer service, including dismissive behavior from staff and unprofessional management.
Food Quality
Many customers reported issues with food quality, including overcooked wings, incorrect orders, and unsanitary conditions.
Cleanliness
Several reviews mentioned a foul smell and unsanitary conditions within the restaurant, contributing to a negative dining experience.
Order Accuracy
A significant number of customers experienced incorrect or incomplete orders, leading to frustration and dissatisfaction.
Wait Times
Customers frequently complained about long wait times for food, both for in-store orders and online pickups.
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SandyTip
Dec 29, 2025
5.0
Love these wings! Both Boneless and bone-in wings have been delicious each time ive come here. French Fry seasoning and fries themselves are also delightful. Customer service is decent. Never a long wait for food. Thank you wing stop!
AG
Aaron G
Dec 15, 2025
1.0
I Placed an online order. When I arrived at this location my name was on the board. I was approached by the manager as I was standing at the counter. I asked him if he would place the items in separate bags. He said ok. The total for my order was $60. I then asked the guy who brought it to the counter where's the 3rd bag. He said we put it in two bags. I replied I asked the manager to place it in separate bags by order. The guy then gave me 2 smaller bags and walked. After I separated my order. I then approached the manager who I spoke to earlier and asked why wasn't my order separated like I asked. He then began trying to explain why it wasn't bagged like I asked. I let him finish and explained that I would not be visiting that location. The issue I have is they just put the bags on the counter and walked away Very dismissive behavior
MN
Monique N
Dec 3, 2025
1.0
The manager and customer service is trash. Need to close this location. Unprofessional and unclean
PM
Pedro Manga
Nov 28, 2025
5.0
My kids are crazy about this Wingstop. Good service. 👍
LW
LaWanda White
Nov 22, 2025
1.0
Wow! I did not look at the reviews at this particular location. Most of the reviews are correct. My order was TRASH ! Had to put my order in my airfryer. Fries cold ..requested extra well done wings smh . Wing soggy. Called back up to complain female was no help.
Best advise taste everything before you leave and have them redo it if you have the time if not I wouldn't bother ordering at this location.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What type of food does Wingstop Waldorf Smallwood Dr. W specialize in?
Wingstop Waldorf Smallwood Dr. W specializes in chicken wings, offering classic and boneless wings with over 11 iconic flavors such as Lemon Pepper and Original Hot.
What are the operating hours for Wingstop Waldorf Smallwood Dr. W?
Wingstop is open daily from 10:30 AM to 1:00 AM for dining, takeout, and delivery services.
Does Wingstop offer delivery and how can I order?
Yes, Wingstop offers delivery with same-day and no-contact options. You can order online through their website or mobile app.
Is there a drive-through service available at this Wingstop location?
No, the Wingstop Waldorf Smallwood Dr. W location does not have a drive-through service.
What payment methods are accepted at Wingstop Waldorf Smallwood Dr. W?
Wingstop accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Wingstop Waldorf Smallwood Dr. W located?
Wingstop is located at 1302 Smallwood Dr. W, Ste F11, Waldorf, MD 20603, USA.
Can I pick up my order in-store at Wingstop Waldorf Smallwood Dr. W?
Yes, Wingstop offers in-store pickup daily from 10:30 AM to 1:00 AM.
What nearby restaurants can I visit along with Wingstop at Smallwood Dr. W?
Nearby restaurants include Little Caesars Pizza for pizza lovers, United Buffet offering sushi and Asian cuisine, and Captain Joe Crab & Seafood if you prefer seafood dishes. These spots are great options to explore before or after your Wingstop visit.
Are there any entertainment venues near Wingstop Waldorf Smallwood Dr. W?
Yes, Gd Event Space, a concert venue, is close by. You might consider attending an event there and grabbing wings at Wingstop before or after the show.
What nearby financial services are available near Wingstop Waldorf Smallwood Dr. W?
Near Wingstop, you can find the Navy Federal Credit Union ATM for convenient banking and cash withdrawal needs.