CAVA

Reviews

• NL

  N Lloyd

  5 days ago
  2.0
  While visiting Cava for my lunch, I ordered my bowl. The workers helped me with no problems. As my food when up the line, the manager Luis started to assist with the toppings. It seemed as though he wasn’t having a good day at the moment but he handled my order. As we got to the dressings, I asked for extra sauce on top. It wasn’t extra in my opinion but I didn’t say anything. There were customers paying in front of me so I waited. As I waited I spotted a premade sauce in a cup ( as if it was made for someone but they didn’t take it). So I politely asked the manager if it was still good to use because I wasn’t sure how long it was sitting out. He looked at me irritated as said yes aggressively. I asked if he could put it with my order. He then says to me “ You have enough in your bowl”. Again, when I normally get my bowls and I ask for extra sauce the servers give me extra but this time wasn’t extra. I didn’t say anything at the time because he looked visibly irritated. So I said I would like that one added to to my order. The manager then says “ I’m going to have to charge you extra for it”. I began to get irritated and said that’s fine and he told the cashier to charge me extra. The cashier was very polite and thanked me for coming. I was upset that the manager acted like that but the employees were pleasant. To act that way in front of your employees is not the best example. It was never about me paying an additional fee because I didn’t mind that but to tell me that I had enough when I asked for additional sauce in a side cup really rubbed me the wrong way. I am super big on customer service and I get having a bad day but if I am patronizing your store and I’m paying and I ask for something I shouldn’t get attitude. Especially if I am not the cause of you being upset.
• T_

  The Golden Kidd ___

  Feb 18, 2026
  5.0
  All the cooks and servers were very friendly and the food was fresh and delicious! Definitely a good place to enjoy lunch!
• SL

  Stephanie Leonard

  Feb 12, 2026
  1.0
  This was actually my first time at Cava. The customer service was horrible. The male Latino manager or supervisor with the glasses was very cold. It felt like he was annoyed to be assisting me. No-one smiled or even greeted us the experience was not pleasant. Thank Cava for a disappointing first impression.
• KK

  Keepingupwithnee’

  Feb 9, 2026
  1.0
  Customer service was not good at all when I arrived with my family, I felt unwelcome ,uncomfortable, and racially profiled unfortunately. Will never come back to this location.
• LJ

  Lakea johson

  Feb 8, 2026
  5.0
  Customer service is very friendly, always helpful. They are always willing to answer any questions that you have. first time there and they were willing to let me try out some of the proteins, always clean very nice and they move fast. We’ll definitely recommend to all my friends in the Waldorf area.

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