Dunkin'

4.0
204 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Upperco, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15304 Hanover Pike, Upperco, MD
21155, United States

Hours

Reviews

4.0
204 reviews
5 stars
116
4 stars
39
3 stars
18
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong drinks.

Customer Service

While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and poor service.

Speed of Service

The speed of service varied, with some customers noting quick service while others experienced long wait times.

Cleanliness

Several reviews mentioned cleanliness issues, including reports of bees inside the store and unsanitary conditions.

Product Quality

Customers had mixed experiences with product quality, with some enjoying the food and drinks while others found them lacking.
  • KN
    Kat Neum
    Nov 9, 2025
    1.0
    Ran out of original coffee and without asking filled the rest with decaf. Told them no decaf and they were not in the nicest mood and when I suggested the dark, they informed that it was very strong. Seems to me had they added the dark to the regular it would have been better than decaf. When they did fill the dark it was lukewarm and had no quams serving it that way.
  • LL
    Lou
    Nov 2, 2025
    1.0
    Service is consistently slow with long waits, and my drinks are frequently made wrong even hot ones arrived cold. They were out of basic items like butter, and the overall experience clearly reflects poor management.
  • VS
    Victoria Shofner
    Oct 27, 2025
    1.0
    AVOIDING THIS LOCATION SINCE 10/9/2025!!! Below is my last experience on 10/9/2025 Absolutely awful experience today around 12:10pm. Waiting in drive through for 10 minutes and was still NOT able to get 25 count of chocolate munchkins for my autistic son, ordered them and couldn't even get to the window to pay and pick it up because there were 3 cars still waiting before me. I left the line and called them to tell them I left because of the long wait, the lady who answered was quite rude telling me there is no manager working and only 1 person working and thats why there is a wait and she hung up on me. I have so many problems with this and questions but they will never get answers. DO BETTER!!! Improve customer service, staffing, and not open with only 1 person working!!! I hope CORPORATE sees this and corrects things!!!
  • LR
    Lori Rowland
    Oct 14, 2025
    5.0
    When I walked In To learn that the Box of coffee I ordered on line was not ready and that it would not be because there were no Boxes to fill!!! What … who does your ordering ? Inventory??? But I must say the young man behind the counter stepped up and apologized 10 times he made things right by giving us 6 cups of coffee. It was a disaster for our wedding party, but honestly, this young man’s kindness and respect made me smile. His parents should be proud ..medium build dark hair, curly maybe Shawn or Aaron ?? I’m sorry I didn’t catch his name but kudos to him… October 11 10:00am
  • KC
    KAYLA CASH
    Sep 11, 2025
    1.0
    Every time I go here my food is wrong without fail. Very disappointing i don’t recommend this location

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Upperco, MD?

Dunkin' in Upperco, MD is open Monday through Saturday from 4:00 AM to 8:00 PM and on Sundays from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Upperco offers both delivery and curbside pickup services.