Dunkin'

4.0
209 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Upperco, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15304 Hanover Pike, Upperco, MD
21155, United States

Hours

Reviews

4.0
209 reviews
5 stars
117
4 stars
40
3 stars
18
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported receiving incorrect orders, with many stating that their food and drinks were wrong or missing items.

Service Speed

There were numerous complaints about slow service and long wait times, particularly in the drive-thru.

Staff Behavior

Feedback varied on staff behavior, with some praising friendly service while others reported rudeness and unprofessional conduct.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including reports of bees inside the restaurant and unsanitary conditions.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, noting issues like stale donuts and poorly made beverages.
  • MI
    Mike Irani
    Dec 6, 2025
    1.0
    Worst Dunkin’ I’ve ever been to. Took for ever to get a bagel and a cup of regular coffee going through the drive through. When I got it, coffee was cold and bagel nasty and dry.
  • RS
    Robert Stewart
    Nov 28, 2025
    1.0
    They didn't make my drinks correctly. Tried to get them to remake them, they declined. Good staff, they probably didn't know how to make the coolatas right.
  • KN
    Kat Neum
    Nov 9, 2025
    1.0
    Ran out of original coffee and without asking filled the rest with decaf. Told them no decaf and they were not in the nicest mood and when I suggested the dark, they informed that it was very strong. Seems to me had they added the dark to the regular it would have been better than decaf. When they did fill the dark it was lukewarm and had no quams serving it that way.
  • LL
    Lou
    Nov 2, 2025
    1.0
    Service is consistently slow with long waits, and my drinks are frequently made wrong even hot ones arrived cold. They were out of basic items like butter, and the overall experience clearly reflects poor management.
  • VS
    Victoria Shofner
    Oct 27, 2025
    1.0
    AVOIDING THIS LOCATION SINCE 10/9/2025!!! Below is my last experience on 10/9/2025 Absolutely awful experience today around 12:10pm. Waiting in drive through for 10 minutes and was still NOT able to get 25 count of chocolate munchkins for my autistic son, ordered them and couldn't even get to the window to pay and pick it up because there were 3 cars still waiting before me. I left the line and called them to tell them I left because of the long wait, the lady who answered was quite rude telling me there is no manager working and only 1 person working and thats why there is a wait and she hung up on me. I have so many problems with this and questions but they will never get answers. DO BETTER!!! Improve customer service, staffing, and not open with only 1 person working!!! I hope CORPORATE sees this and corrects things!!!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Upperco, MD?

Dunkin' in Upperco, MD is open Monday through Saturday from 4:00 AM to 8:00 PM and on Sundays from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Upperco offers both delivery and curbside pickup services.