Chipotle Joppa is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor handling of complaints.
Food Quality
Inconsistent food quality noted, with complaints about incorrect orders, portion sizes, and food safety issues.
Cleanliness
Frequent reports of unsanitary conditions in the dining area and food preparation areas, with calls for better hygiene practices.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and issues with online ordering.
Long Wait Times
Customers frequently mentioned long lines and slow service, impacting overall dining experience.
NK
Natalie Krensky
Nov 11, 2025
5.0
This is THE best chipotle ever. Every time they get me so right.
CM
Courtney Mosley
Nov 4, 2025
5.0
The best Chipotle in the county! Seasoned perfectly, generous portions, fast service. Prove me wrong!
ML
Moore Lovingmemoore@gmail.com
Oct 25, 2025
5.0
Good customer service...
AA
Amy
Oct 24, 2025
1.0
I ordered from this location tonight and my order was covered in sauces I never ordered. When I walked in a customer was having an argument with a rude cashier over getting her money back and I wish I would have done the same. I ordered online and my burrito bowl only has 5 ingredients… reading is fundamental, kids. I want my money back and will be disputing the charge with my bank like the other customer.
RM
RD MyersJr
Oct 23, 2025
3.0
Carne asada was not sliced properly, and way too fatty. Did not order red chimichirri, because it's extra, and it looked way too oily.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Joppa serve?
Chipotle Mexican Grill offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 801 Goucher Blvd?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does the Chipotle Joppa location offer pickup and delivery options?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online or through an app?
Yes, you can order online via https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Towson?
It is located at 801 Goucher Blvd in the Wal-Mart Shopping Center, Towson, MD 21286.
Does Chipotle Joppa accept credit cards and offer catering services?
Yes, Chipotle Joppa accepts credit cards and provides catering and catering delivery services.
How can I contact Chipotle Mexican Grill in Joppa?
You can reach them by phone at +1 410-296-1742 or email at md.1228.joppa@chipotle.com.
What nearby shopping centers can I visit before or after dining at Chipotle?
Goucher Commons is a nearby shopping center where you can shop before or after your meal at Chipotle.
Are there other restaurants near Chipotle Joppa where I can grab a different type of food?
Yes, nearby restaurants include Noodles & Company for American cuisine, Bonchon for Korean and Asian food, Five Guys for fast food, and Domino's Pizza.
What other retail stores are near Chipotle that might be convenient for a shopping trip?
Stores near Chipotle include Kirkland's for furniture and home goods, Sprouts Farmers Market for groceries, Ulta Beauty for cosmetics, DSW Designer Shoe Warehouse, HomeGoods, and Mattress Firm.