Chipotle Towson Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted severe cleanliness issues, including reports of pests and dirty conditions.
Food Quality
Customers frequently complained about food quality, including undercooked rice, stale ingredients, and incorrect orders.
Customer Service
Service was often described as rude and unprofessional, with reports of staff being unhelpful and poorly trained.
Portion Sizes
Many customers noted that portion sizes were inadequate, with complaints about being charged extra for proper servings.
Order Accuracy
Numerous reviews indicated issues with order accuracy, including missing items and incorrect food being served.
JJ
Jehuti (Jehuti)
3 days ago
1.0
Dudes working here should spend more time putting stuff in the bag like utensils and napkins, and less time bro-ing out when coworkers leave. No problem, ill just eat this burrito bowl like a dog, and ill keep the tip next time.
MK
Marshell Jones Kumahor
Nov 30, 2025
5.0
Hands down the cleanest, most beautifully decorated, most polite and professional staff I've ever encountered at a Chipotle and I've been to scores across multiple states. Food was delicious as always.
NN
Noel St. Jean (NoelSJ)
Nov 25, 2025
4.0
Friendly staff
C2
carter's 2
Oct 31, 2025
5.0
Very nice
MT
Mrs. Amazing (Tira)
Oct 11, 2025
4.0
It was clean and staff were eager to serve me and my family and I was not charged for soft tortilla or the salad dressing
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Towson Commons specialize in?
Chipotle Towson Commons offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads focused on responsibly sourced, real food with wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 401 York Rd, Towson?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Towson Commons offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I place an online order for Chipotle Towson Commons?
You can order online through their official site at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill Towson Commons LGBTQ friendly?
Yes, the location welcomes LGBTQ customers and prides itself on inclusivity.
How can I contact Chipotle Towson Commons for catering or inquiries?
You can email them at MD.2936.TowsonCmmn@chipotle.com or call their main phone at +1 410-828-4046.
Which nearby fitness center can I visit before or after dining at Chipotle Towson Commons?
LA Fitness is nearby, offering gym and swimming instruction services, such as the British Swim School located there, ideal for a workout or swim around your meal time.
What other dining options are close to Chipotle Mexican Grill in Towson Commons?
Nearby dining includes Neo Pizza & Taphouse Towson, Holy Cow Edible Cookie Dough & Ice Cream, and Nacho Mama's Towson, giving you diverse food choices in the area.
Are there any entertainment or unique activity spots near Chipotle Towson Commons?
Yes, Stumpy's Hatchet House provides an active, fun experience close by, perfect for entertainment before or after your meal.
What social media platforms can I follow Chipotle Mexican Grill Towson Commons on?
You can follow them on Facebook (ChipotleTowsonCommons), Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.