Chipotle Mexican Grill

3.9
263 reviews
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About

Mexican Restaurant
Chipotle Camp Springs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5204 Auth Road, Suitland, MD
20746, United States

Hours

Reviews

3.9
263 reviews
5 stars
138
4 stars
51
3 stars
17
2 stars
19
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including cold items, hair in food, and incorrect orders.

Portion Sizes

Customers frequently complained about small portion sizes, especially when paying for extra meat.

Cleanliness

While some noted cleanliness, others reported dirty dining areas and food preparation spaces.

Overall Experience

Mixed reviews on overall experience, with some praising the location while others expressed frustration with service and food quality.
  • ES
    Emily Shade
    5 days ago
    2.0
    Young woman making my food gave me the wrong order and then proceeded to give attitude as to how she didn't mishear me and I should have verified. I usually don't care about these things but for how much it cost me for my meal I would at least like it done right or at the very least not be given attitude for when something's wrong.
  • KM
    Koren M
    Jan 6, 2026
    1.0
    I have come in since it has opened. It is moving way down hill. I had a pick up order for 7:50 which I was in line. It felt like I was at a drive thru that allows you to order. 26 minutes in the line. The person backed out behind me so I was able to back out. I went inside and they could care LESS. I was so upset and asked for a Guacamole for my time. It was petty as much as it was ridiculous for them to be ok with me being stuck in there drive thru. The guy asked the supposedly manager and he didn’t even look up and said NO. What a low value experience. A place to not care about inconveniencing there customers who actually planned the visit ahead of time. I come here very often but will slow down. This has never happened to me. 26 min in there digital pick up lane. The guy inside said they were waiting on chips. What! You held up my time over some chips. I was just trying to try there new protein situation that has been promoted to see would it be worth adding on to future bowls and burrito. They blew that experience. I will never go in there like if one car is there.
  • RH
    Riot Hill
    Jan 4, 2026
    5.0
    I had to write a review because I noticed people are quick to write bad reviews but not so fast to write good ones man this is the best chipotle I’ve been too in years they are all really nice and the bowl presentation is next to perfect I’ve eaten here over 10 times every time it’s the same and I appreciate the consistency and what you guys do every day just in case no one tells you you guys are great hope you guys get everything you deserve 💯💯😊😊 sincerely MAD MAX
  • SC
    Sonny Cortez
    Dec 2, 2025
    5.0
    I've had better customer service with the "Altar and Crown" faith driven brand. They're more than a clothing brand they're a movement. Wear your faith bodly. Check them out . #AltarAndCrownMovement
  • KG
    Khalfani Gilbert
    Oct 31, 2025
    2.0
    This is for sure my last time ordering from Chipotle. Both of my entrées were completely wrong — toppings missing, including an entire meat. When I tried to get help, I was railroaded into an AI chat that only offered me one free entrée instead of actually fixing the issue. The food that did arrive was wrong and honestly nasty. I didn’t even want my money back — I just wanted to figure out what the hell was going on with your service and quality. Extremely disappointed and done with Chipotle.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Camp Springs?

Chipotle Mexican Grill in Camp Springs is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Camp Springs?

It is located at 5204 Auth Road, Suitland, MD, 20746, USA.