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McDonald's

3.7
(1047 reviews)

Business Details

504 E Randolph Rd, Silver Spring, MD
20904, United States
(301) 384-1400
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
504 E Randolph Rd, Silver Spring, MD
20904, United States

Hours

Reviews

3.7
1,047 reviews
5 stars
427
4 stars
241
3 stars
158
2 stars
72
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and management, long wait times, and incorrect orders.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.

Speed of Service

Customers frequently noted slow service, especially during busy times, leading to frustration.

Food Quality

Mixed feedback on food quality, with some customers enjoying fresh food while others received cold or poorly prepared items.
  • PB
    Patrik Brown
    2 days ago
    1.0
    This McDonald's is the worst a hispanic manager seemed to be the general manager ugl y they didn't help me with my mobile orderShe was rude to me when I asked about my order and how long I would have to wait Its the worst. Don't go if you don't want these "nice people" treat you badly
  • HH
    Hank
    Jan 3, 2026
    1.0
    Dark dude with dreads who works evening shift disgusting customer service
  • KW
    Kidus Wold
    Dec 10, 2025
    1.0
    I just visited this McDonald’s a few minutes ago and had a very frustrating experience. I went through the drive-thru and clearly told the employee taking my order that I wanted a plain fish sandwich—no cheese, no sauce. When I received my order, there was cheese on my sandwich. I went inside to explain the mistake. The drive-thru was busy, so I waited patiently and even ordered another large fries while waiting. When my replacement fish sandwich was handed to me, it now had sauce instead of cheese, which I also didn’t want. I explained again that I wanted a plain fish sandwich, and the employee went to clarify with a manager. At this point, a manager (a woman, seemingly in charge) approached me with a rude and aggressive attitude, saying I should have ordered correctly. I explained the misunderstanding clearly, but she continued to act dismissive, even putting the receipt in my face. I did not feel like my order would be made correctly after multiple mistakes, and when I asked about a refund, she responded with attitude even though I was calm and understanding. The staff seemed overwhelmed, which I understand during the holidays, but the rudeness and attitude from management were completely unnecessary. I left feeling frustrated and disappointed.
  • CD
    Casimir Djimtone
    Dec 6, 2025
    3.0
    No parking around and the service is not fast enough to allow move on
  • JO
    Jalil Rahmat omarkhel
    Dec 6, 2025
    1.0
    Vanilla is out of stock most times

Brand Certified Facts from McDonald's

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Certified February 22, 2026Yext Knowledge Graph
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