McDonald's

3.7
1045 reviews
Get DirectionsCallWebsite

Business Details

504 E Randolph Rd, Silver Spring, MD
20904, United States
(301) 384-1400
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
504 E Randolph Rd, Silver Spring, MD
20904, United States

Hours

Reviews

3.7
1,045 reviews
5 stars
425
4 stars
241
3 stars
159
2 stars
72
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and management, long wait times, and incorrect orders.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong modifications, leading to frustration.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area, impacting the overall experience.

Speed of Service

Customers frequently noted slow service, especially during peak hours, contributing to dissatisfaction.

Food Quality

While some reviews praised the food quality, others reported cold or poorly prepared items, indicating inconsistency.
  • HH
    Hank
    Jan 3, 2026
    1.0
    Dark dude with dreads who works evening shift disgusting customer service
  • KW
    Kidus Wold
    Dec 10, 2025
    1.0
    I just visited this McDonald’s a few minutes ago and had a very frustrating experience. I went through the drive-thru and clearly told the employee taking my order that I wanted a plain fish sandwich—no cheese, no sauce. When I received my order, there was cheese on my sandwich. I went inside to explain the mistake. The drive-thru was busy, so I waited patiently and even ordered another large fries while waiting. When my replacement fish sandwich was handed to me, it now had sauce instead of cheese, which I also didn’t want. I explained again that I wanted a plain fish sandwich, and the employee went to clarify with a manager. At this point, a manager (a woman, seemingly in charge) approached me with a rude and aggressive attitude, saying I should have ordered correctly. I explained the misunderstanding clearly, but she continued to act dismissive, even putting the receipt in my face. I did not feel like my order would be made correctly after multiple mistakes, and when I asked about a refund, she responded with attitude even though I was calm and understanding. The staff seemed overwhelmed, which I understand during the holidays, but the rudeness and attitude from management were completely unnecessary. I left feeling frustrated and disappointed.
  • CD
    Casimir Djimtone
    Dec 6, 2025
    3.0
    No parking around and the service is not fast enough to allow move on
  • JO
    Jalil Rahmat omarkhel
    Dec 6, 2025
    1.0
    Vanilla is out of stock most times
  • AA
    Anthony
    Nov 16, 2025
    1.0
    Manager stopped me from ordering at the kiosk today. Told me I couldn't use my points and I'd lose them if I ordered. I was confused and said I was using my a monopoly reward. She said ok, that's fine and walked away. Came back after and said if I order, they won't provide me with the food I ordered.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular opening hours for the McDonald's at 504 E Randolph Rd, Silver Spring?

The restaurant is open daily from 5:00 AM to 9:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru operates Monday through Saturday from 5:00 AM to 1:30 AM, and on Sunday from 5:00 AM to midnight.