Giant Food

4.1
1467 reviews

About

Grocery StoreGiant Food
Thank you for choosing your neighborhood Giant store. For over 75 years, we've operated our business with a single goal in mind: delivering unmatched selection, quality and value. Take advantage of great Bonus Buy deals at this store, along with safe, curb-side Pickup and convenient contactless Delivery in this store's area. Shop online for coupons, loyalty rewards and to start your online order!

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Giant Food
1280 East West Hwy, Silver Spring, MD
20910, United States

Hours

Reviews

4.1
1,467 reviews
5 stars
727
4 stars
400
3 stars
184
2 stars
58
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff interactions and lack of assistance at checkout.

Cleanliness

Several reviews mentioned issues with store cleanliness, including unpleasant odors and poorly maintained areas.

Checkout Experience

Customers frequently expressed frustration with long wait times at checkout due to insufficient cashiers and problematic self-checkout machines.

Product Quality

There were complaints about the quality of perishable items, including spoiled meat and produce, as well as inconsistent stock availability.

Store Management

Reviews indicated a perception of mismanagement, with customers feeling that staff were unprofessional and that the store was not well organized.
  • PK
    Paul Krzych
    2 days ago
    5.0
    Nice formerly locally owned grocery store. Cathedral location serves beer and wine! What a way to shop!
  • JA
    Jason Amethystine
    Jan 1, 2026
    5.0
    My neighborhood Giant
  • LG
    Local Guide
    Dec 6, 2025
    2.0
    On December 6 at approximately 3:30 PM, I had an unpleasant experience at the self-checkout while purchasing a pack of donuts for my child. The item was clearly marked and scanned at $5.45 along with my other groceries. A self-checkout attendant informed me that the barcode was incorrect and claimed it was for muffins, not donuts. While I understand that pricing errors happen, the way the situation was handled was disappointing. The employee took the packaged donuts and walked around the self-checkout area, asking others and mixing the item with other merchandise, instead of addressing the issue at the register. This not only felt unprofessional but also raised food safety and handling concerns, especially since this was a ready-to-eat item. As a customer, I felt uncomfortable and inconvenienced. The error was not mine, yet the resolution lacked clear communication and proper customer service. I asked to speak with a manager because I expected a calmer, more professional approach and appropriate food-handling practices. This review is not about the price, but about customer treatment and proper handling of food items. I hope management reviews this situation and provides better training on both customer service and food safety.
  • PC
    P Cumber
    Nov 27, 2025
    1.0
    So they decided to shut customers out at this location about 15 minutes before they close. Stores in our area have been doing this lately. So many of their managers/employees are lacking in their work ethic. Some grocery stores in our DMV area want to start cleaning the store hours before closing….sweeping up and even mopping up the stores on some case. The employees tent to have attitudes close to closing amd often times don’t even greet you upon checkout. Very disappointing!
  • MS
    Mike Stunson
    Nov 23, 2025
    2.0
    It’s Sunday afternoon before Thanksgiving and you have two cash registers open besides the self service ones. Please think about that and ask yourself if that is right.

Frequently Asked Questions About Giant Food

What are the operating hours of Giant Food in Silver Spring?

Giant Food is open daily from 6:00 AM to 10:00 PM, with special holiday hours on certain dates.

Does Giant Food offer delivery and pickup services?

Yes, Giant Food offers both in-store pickup and delivery services, including curbside pickup and contactless delivery.