Dunkin'

Reviews

• SB

  SHA B

  Jan 28, 2026
  1.0
  POOR CUSTOMER SERVICE AT THE DUNKIN ON BRIGGS CHANEY RD!!!! THEY NEVER ANSWER THE PHONE! I MADE 2 ORDERS OF XL HOT CHOCOLATE AND RECEIVED COFFEE ON BOTH ORDERS AND IT CLEARLY SAID HOT CHOCOLATE ON THE RECIEPT TAPED TO THE BAG AND I DONT EVEN DRINK COFFEE SO THAT WAS A WASTE
• JH

  jurg h

  Jan 9, 2026
  5.0
  Great
• AB

  Aaron Burton

  Dec 25, 2025
  1.0
  If you have to drive an extra mile or 2 to go to a different Dunkin, do it. My order comes out wrong 99% of the time I regrettably chose to come to this location out of convenience
• MF

  Michelle Freeman

  Dec 6, 2025
  1.0
  The most rude employees and the manager tall woman is a narcissist no wonder the employees have no customer service skills. Dunkin’ Donuts need to replace the manager and retrain the staff. And most importantly send secret shoppers there. I had the most awful experience. I went through the drive-through. It was nobody in drive-through and five times I gave my order. I asked for a frozen drink in the person continue to say hot drink so I came inside. The black gentleman continue to tell me to look at the cup and continue to say for coffee syrup. I never asked for that and then he goes on to say that’s what goes in a cup. I said I don’t work at Dunkin’ Donuts. I don’t know the ingredients of the drink. And Even after correcting that he became came even ruder and aggressive and I waited for my stuff. I watched the guy in the girl go back-and-forth with the cup. Did they supposed to mix for my drink out of my sight? I didn’t feel safe, drinking it and then while waiting at the counter for my drink, the young man took the drink and took it at the other end of the counter while I was standing there, waiting for him to give me my drink, which I felt disrespected and offended, and so I left and went over to Burtonsville shopping Plaza at Dunkin’ Donuts and the most beautiful experience I would say to anyone who’s had the worst experience with Dunkin’ Donuts on outlet Drive to go to Burtonsville and learn from that manager, and those staff what a spirit of excellence
• PL

  Paige Lent

  Nov 30, 2025
  1.0
  there have been several instances where I go to this location early before work. On Google it clearly says that the restaurant is open at 4 AM and I typically would come in anywhere from five to 5:30 AM. There have been several occasions where both front doors are locked and I drive a bigger vehicle so I don’t know if you drive-through. I knock on the door and nobody answers and there was one time where I actually saw two employees turn off the lights to the restaurant in hide in the back when I was trying to get inside. If the staff doesn’t want to work a morning shift, then they should speak up to their manager. Super frustrating in the Morning.

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