Dunkin'

3.5
231 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Silver Spring, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8401 Colesville Rd, Silver Spring, MD
20910, United States

Hours

Reviews

3.5
231 reviews
5 stars
86
4 stars
43
3 stars
39
2 stars
23
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many reviews highlighting rude or unhelpful staff, especially during busy times.

Staffing Issues

Numerous reviews mention that the location is often understaffed, leading to slow service and long wait times.

Product Quality

Customers report mixed experiences with product quality, including poorly made drinks and food items, with some expressing dissatisfaction over incorrect orders.

Cleanliness and Environment

Several reviews mention cleanliness issues, including bugs and unsanitary conditions, which negatively impact the overall experience.
  • DD
    Damaged- Dollar
    Nov 7, 2025
    1.0
    Staff is so rude and unaccommodating. Also manager allegedly only present one or two days out of the week so there was no way to resolve the issue I had.
  • AA
    Angel
    Oct 18, 2025
    5.0
    Fast & friendly staff . Forgot my order number. Staff was able to quickly find my order & complete multiple walk in orders during a high volume rush
  • BG
    Bad Gyalmelz
    Aug 20, 2025
    1.0
    The customer service here is trash. It’s three women that work in the mornings during the week & they walk around the back instead of taking care of customers. They don’t greet either.
  • JK
    Julie K
    Aug 9, 2025
    1.0
    Impressively bad Dunkin'. I came in to order a frozen coffee and waited 5 min at the counter while the lone employee chatted on his phone in the back. When he saw me he didn't even put the phone down, but instead left it on speaker when he rang up my order. My resulting frozen coffee had something terribly wrong with the ice to coffee syrup ratio and was so bad I threw it away. Thank goodness there is another Dunkin' in town now.
  • JJ
    jp jihad
    Oct 15, 2022
    5.0
    it was great

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Silver Spring, MD?

Dunkin' in Silver Spring opens from 5:00 AM to 7:00 PM Monday through Friday, from 6:00 AM to 7:00 PM on Saturday, and from 6:00 AM to 7:00 PM on Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.