Dunkin'

3.5
231 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Silver Spring, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8401 Colesville Rd, Silver Spring, MD
20910, United States

Hours

Reviews

3.5
231 reviews
5 stars
86
4 stars
43
3 stars
38
2 stars
23
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders and poor food preparation, leading to dissatisfaction.

Staffing Issues

Numerous reviews mention the location being understaffed, resulting in slow service and long wait times.

Cleanliness and Maintenance

Several customers noted cleanliness issues, including bugs and unsanitary conditions, which detracted from their experience.

Product Quality

While some enjoyed the food and drinks, others reported inconsistent quality, with items being cold or poorly made.
  • JH
    Jared Hester
    Nov 7, 2025
    1.0
    The doughnut cost TWO DOLLARS and it was TINY 😱
  • DD
    Damaged- Dollar
    Nov 7, 2025
    1.0
    Staff is so rude and unaccommodating. Also manager allegedly only present one or two days out of the week so there was no way to resolve the issue I had.
  • AA
    Angel
    Oct 18, 2025
    5.0
    Fast & friendly staff . Forgot my order number. Staff was able to quickly find my order & complete multiple walk in orders during a high volume rush
  • BG
    Bad Gyalmelz
    Aug 20, 2025
    1.0
    The customer service here is trash. It’s three women that work in the mornings during the week & they walk around the back instead of taking care of customers. They don’t greet either.
  • JK
    Julie K
    Aug 9, 2025
    1.0
    Impressively bad Dunkin'. I came in to order a frozen coffee and waited 5 min at the counter while the lone employee chatted on his phone in the back. When he saw me he didn't even put the phone down, but instead left it on speaker when he rang up my order. My resulting frozen coffee had something terribly wrong with the ice to coffee syrup ratio and was so bad I threw it away. Thank goodness there is another Dunkin' in town now.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Silver Spring, MD?

Dunkin' in Silver Spring opens from 5:00 AM to 7:00 PM Monday through Friday, from 6:00 AM to 7:00 PM on Saturday, and from 6:00 AM to 7:00 PM on Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.