Chipotle Mexican Grill

3.3
754 reviews
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About

Mexican Restaurant
Chipotle Silver Spring is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
907 Ellsworth Dr, Silver Spring, MD
20910, United States

Hours

Reviews

3.3
754 reviews
5 stars
274
4 stars
144
3 stars
73
2 stars
48
1 star
215

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with complaints about poor customer service and disrespectful behavior towards customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect portions, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and unclean dining areas.

Food Quality

Customers expressed disappointment with the food quality, citing issues such as undercooked ingredients, stale items, and poor portion sizes.

Overall Experience

The overall sentiment indicates a decline in customer satisfaction, with many stating they would not return due to negative experiences.
  • DW
    Dejuan Wilson
    Jan 3, 2026
    1.0
    As a Chipotle fanatic, I’ve been to many chipotles in my lifetime, good ones, really bad ones, and sadly, this location is the worse one consistently. I had food from here at least 10x and each time was bad. I really hope the owner sees this review and make a surprise visit just to see how the staff rushes, mistreat customers and serve so little food. Happened again today with the worker, she was moving super fast with attitude and skimping bowls…… even when there’s not a lot of people here, they still rush you like they’re trying to get you out so they could go home. Only reason why we try this location every once in a while is because it’s close. And I was craving chipotle, but something kept telling me not to get it from here. Last time eating from this location, if I have to go to the one up the road in on colesville I will. Unsure if me and other reviewers are talking about the same rude young lady, but then again, there’s multiple rude workers working here. The food always taste the same way the workers here act, dry and nasty.
  • AS
    Alexander Sturgis
    Dec 27, 2025
    1.0
    Place was a mess walking in. Ordered a carne asada steak burrito, not a vegetarian burrito. Where the hell is the steak? What a rip off, there is a damn good reason your share price is tanking chipotle. I genuinely dont want to ever go back to give you my money. If someone orders steak, please give the customer STEAK. Not only that, literally all 4 pieces of steak that i was so graciously given was basically pure fat. I normally dont get upset with food, but this is an utter disgrace to represent yourself with this terrible product. FIX YOURSELF
  • UI
    Unghetto isaac
    Dec 15, 2025
    1.0
    they didnt puut extra nothing when i ordered everything extra
  • HF
    H fikir
    Dec 12, 2025
    1.0
    Cashier with strange eye colour and dark hair and squeaky immature/unprofessional voice, yesterday around 6pm-7pm decided to disrespect me in front of my toddler because she couldn’t possibly couldn’t hear ( I had asked for tacos for my toddler and she then proceeded to asked me for the meal that comes with it. Whether I would like fruit or chips. With the order I had, I requested chips. Therefore, I had requested for my child to have fruits instead. She decided to get hostile and extremely aggressive yelling stating that I did say I would like additional chips for my daughter. I had apologised and became frightened and tried to explain to this young girl that I had requested for fruits because I had already order chips for us ) or wanted to insult me for no unprovoked reason. We all have bad days but we should never disrespect mothers who are with their children! She is public nuisance and needs to be fired effectively. Her conduct goes against every core values and code of ethics implemented by founder and delegates of Chipotle. She is insult to the company and herself. Respectfully, Chipotle, do yourselves a favour and get rid of these liabilities; hire a new batch workers; it’s not worth the tarnish and disdainful reputation!
  • TB
    Tweety Bird
    Dec 11, 2025
    1.0
    Here's a picture of my Veggie , brown rice bowl with green salsa. And pinto beans🤔😏😒 so glad I checked it before eating it... The person definitely had to be trolling when they made this because it's no way they put chicken on a veggie bowl on accident or gave white rice instead of brown.. my entire order including my other bowls were jacked

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Silver Spring offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill in Silver Spring?

Chipotle Silver Spring is open every day from 10:00 AM to 11:00 PM.