Chipotle Silver Spring is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted rude and unprofessional staff, with complaints about poor customer service and disrespectful behavior towards customers.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect portions, leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and unclean dining areas.
Food Quality
Customers expressed disappointment with the food quality, citing issues such as undercooked ingredients, stale items, and poor portion sizes.
Overall Experience
The overall sentiment indicates a decline in customer satisfaction, with many stating they would not return due to negative experiences.
DW
Dejuan Wilson
Jan 3, 2026
1.0
As a Chipotle fanatic, I’ve been to many chipotles in my lifetime, good ones, really bad ones, and sadly, this location is the worse one consistently. I had food from here at least 10x and each time was bad. I really hope the owner sees this review and make a surprise visit just to see how the staff rushes, mistreat customers and serve so little food.
Happened again today with the worker, she was moving super fast with attitude and skimping bowls…… even when there’s not a lot of people here, they still rush you like they’re trying to get you out so they could go home. Only reason why we try this location every once in a while is because it’s close. And I was craving chipotle, but something kept telling me not to get it from here. Last time eating from this location, if I have to go to the one up the road in on colesville I will.
Unsure if me and other reviewers are talking about the same rude young lady, but then again, there’s multiple rude workers working here.
The food always taste the same way the workers here act, dry and nasty.
AS
Alexander Sturgis
Dec 27, 2025
1.0
Place was a mess walking in.
Ordered a carne asada steak burrito, not a vegetarian burrito. Where the hell is the steak? What a rip off, there is a damn good reason your share price is tanking chipotle. I genuinely dont want to ever go back to give you my money. If someone orders steak, please give the customer STEAK. Not only that, literally all 4 pieces of steak that i was so graciously given was basically pure fat. I normally dont get upset with food, but this is an utter disgrace to represent yourself with this terrible product.
FIX YOURSELF
UI
Unghetto isaac
Dec 15, 2025
1.0
they didnt puut extra nothing when i ordered everything extra
HF
H fikir
Dec 12, 2025
1.0
Cashier with strange eye colour and dark hair and squeaky immature/unprofessional voice, yesterday around 6pm-7pm decided to disrespect me in front of my toddler because she couldn’t possibly couldn’t hear ( I had asked for tacos for my toddler and she then proceeded to asked me for the meal that comes with it. Whether I would like fruit or chips. With the order I had, I requested chips. Therefore, I had requested for my child to have fruits instead. She decided to get hostile and extremely aggressive yelling stating that I did say I would like additional chips for my daughter. I had apologised and became frightened and tried to explain to this young girl that I had requested for fruits because I had already order chips for us ) or wanted to insult me for no unprovoked reason.
We all have bad days but we should never disrespect mothers who are with their children! She is public nuisance and needs to be fired effectively.
Her conduct goes against every core values and code of ethics implemented by founder and delegates of Chipotle.
She is insult to the company and herself.
Respectfully, Chipotle, do yourselves a favour and get rid of these liabilities; hire a new batch workers; it’s not worth the tarnish and disdainful reputation!
TB
Tweety Bird
Dec 11, 2025
1.0
Here's a picture of my Veggie , brown rice bowl with green salsa. And pinto beans🤔😏😒 so glad I checked it before eating it... The person definitely had to be trolling when they made this because it's no way they put chicken on a veggie bowl on accident or gave white rice instead of brown.. my entire order including my other bowls were jacked
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Silver Spring offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Silver Spring?
Chipotle Silver Spring is open every day from 10:00 AM to 11:00 PM.
Does the Chipotle in Silver Spring offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for your convenience.
Can I order Chipotle Silver Spring online?
Yes, you can order online through Chipotle's website or app to enjoy your meal with quick and easy ordering.
Is Chipotle in Silver Spring suitable for customers who prefer LGBTQ+ welcoming spaces?
Yes, the restaurant welcomes LGBTQ+ customers and creates an inclusive environment.
How can I contact Chipotle Mexican Grill in Silver Spring via email or phone?
You can email the location at md.0411.silverspring@chipotle.com or call at +1 301-608-6888 for any inquiries.
Where is Chipotle Mexican Grill located in Silver Spring?
Chipotle Silver Spring is located at 907 Ellsworth Dr, Montgomery, Silver Spring, MD 20910, USA.
What shopping options are nearby Chipotle Silver Spring for a convenient stop before or after your meal?
Nearby shopping options include Ross Dress for Less, DSW Designer Shoe Warehouse, DTLR shoe store, Lids Ellsworth Place, and Silver Spring Mall, providing plenty of opportunities to shop around your visit.
Are there nearby entertainment venues to visit near Chipotle Silver Spring?
Yes, you can visit entertainment spots like Cine Silver Spring cinema, Imax Silver Spring Downtown theater, and Comedy Shows for a fun experience before or after dining.
What other dining options are close to Chipotle Mexican Grill in Silver Spring?
Close dining options include Noodles and Company, Don Pollo (Peruvian cuisine), McGinty's Public House (Irish pub), Blue Pearl Buffet & Grill (Chinese buffet), Moby Dick House Of Kabob (Middle Eastern), Starbucks, and Ben & Jerry's ice cream shop.