Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Silver Spring ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
167 reviews
5 stars
71
4 stars
34
3 stars
24
2 stars
8
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or inattentive staff, while a few praised friendly and helpful employees.
Cleanliness
Multiple reviews pointed out unsanitary conditions, including dirty tables and staff not following hygiene protocols, which negatively impacted customer experiences.
Product Quality
While many customers enjoyed the ice cream flavors, there were complaints about stale cones, incorrect orders, and issues with the quality of ingredients.
Pricing
Customers frequently mentioned that the prices are high compared to other ice cream options, leading to dissatisfaction regarding value for money.
Variety and Availability
The shop offers a good variety of flavors, but some customers noted that popular flavors often run out quickly.
- JJJoeAug 31, 20255.0Great ice cream sundae, with extremely pleasant staff. Large flavor sample. Young lady there sold me on Phishfood next time I come.
- DMD MehrinAug 24, 20251.0Staff who serve ice cream should wear hair caps. When bending down to scoop, hair was hanging over the ice cream, which looked unsanitary and gross. Please take some action to solve this issue.
- LLLisa LambertAug 6, 20235.0Ordered a cake for pickup. They had it done early and it was exactly what I pictured.
- SSSlyAug 5, 20194.0Popular location.
- ESElizabeth's ShoeDec 17, 20171.0Dirty and very rude staff (at least one of the ladies working on Sunday at 8pm). She was annoyed we decided to add another cone order after we said we would get only one, and she made sure we knew she was mad about it. She took the payment with a card and just walked away from the register, not even offering the receipt, we just went to sit and try to enjoy the ice creams but the tables were all dirty with used napkins and some Even with empty cups and spoons.
Frequently Asked Questions About Ben & Jerry’s
What is the specialty of Ben & Jerry's ice cream shop in Silver Spring?
Ben & Jerry's in Silver Spring serves euphoric ice cream flavors with chunks and swirls, including freshly baked waffle cones, shakes, and sundaes, following the tradition of their first scoops from 1978.
What are the opening hours of Ben & Jerry's in Silver Spring?
Ben & Jerry's is open Monday through Saturday from 12:00 PM to 10:00 PM and on Sunday from 12:00 PM to 9:00 PM.
Does Ben & Jerry's Silver Spring offer ice cream catering services?
Yes, they provide ice cream catering services including options for wedding, office, and event catering.
What payment options does Ben & Jerry's Silver Spring accept?
Ben & Jerry's accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Can I order Ben & Jerry's ice cream online for delivery or pickup in Silver Spring?
Yes, online orders are available for both in-store pickup and no-contact delivery through their takeout link.
Is Ben & Jerry's Silver Spring wheelchair accessible and family-friendly?
Yes, the store has wheelchair accessible entrances and welcomes families and the LGBTQ community.
Where is Ben & Jerry's located in Silver Spring?
Ben & Jerry's is located at 903 Ellsworth Dr, Silver Spring, MD 20910, USA.
Are there any dining options near Ben & Jerry's Silver Spring?
Yes, nearby dining options include Don Pollo (Peruvian chicken restaurant), Blue Pearl Buffet & Grill (Chinese buffet), Chipotle Mexican Grill, McGinty's Public House (Irish pub), Noodles and Company, and BurgerFi.
What entertainment venues are close to Ben & Jerry's in Silver Spring?
Nearby entertainment venues include Comedy Shows (a comedy club), Cine Silver Spring (cinema and museum), and AMC City Place 10 cinema.
Are there shopping centers near Ben & Jerry's Silver Spring where I can visit after enjoying ice cream?
Yes, Silver Spring Mall and local stores like DSW Designer Shoe Warehouse, Ross Dress for Less, Twins Fashion International, and Vintage Corner are nearby for shopping after your visit.