Chipotle Mexican Grill

Reviews

• MH

  Mirandah Harbert

  Nov 10, 2025
  1.0
  This location is filthy from the food counters to the table & floors. The food is always overcooked & the staff is absolutely rude & immature. They hate their jobs & take it out on customers, they don’t smile nor greet you but talk about you in their language because they believe we don’t understand. Done with them as a whole!!
• BW

  Ben Whitney

  Nov 7, 2025
  2.0
  I ordered online. Upon arriving at my pickup time there was a long line of people awaiting their orders. Many demanding refunds and asking to speak to the manager. No attention was given to them as the staff was too busy. My food was ready 30 minutes after my pickup time.
• BB

  brainfyre

  Oct 30, 2025
  4.0
  Typical Mexican grill fare, nuttin to write home about
• LV

  Lindsay V

  Oct 29, 2025
  3.0
  Why on earth would you get rid of your honey chicken? That was a fan favorite. Please bring it back. Otherwise, all is well.
• MS

  Miguel Smith

  Oct 26, 2025
  1.0
  I want to preface this reflection by saying my intention is not to be rude or disrespectful—just honest. There’s an observable difference between how workplaces function depending on the composition and mindset of their staff. Recently, I’ve noticed a clear decline in cleanliness, professionalism, and customer service at the Severna Park Chipotle located off Ritchie Highway near Giant, Jersey Mike’s, and MOD Pizza. In the past, this location was consistently clean and well-managed. The counters were spotless, the dining area was tidy, and the employees—many of whom were Hispanic—worked with noticeable pride and efficiency. You could count on hearing polite greetings like “hello,” “please,” and “thank you.” However, in recent visits, the quality of the restaurant has noticeably declined. Counters are sticky and covered in food debris, the trash bins overflow, and the tables are often left uncleaned. When I politely mentioned that the counters needed to be wiped down, I was met with blank stares, as if I were asking for something unreasonable. It reminded me of a similar situation years ago during the Obama administration, when stricter immigration enforcement briefly reduced the number of migrant workers in certain industries. The immediate effect in many restaurants and service settings was a decline in quality and care. When those workers eventually returned, so did the higher standards. Today, I see a similar pattern emerging again. The majority of workers at this particular Chipotle appear to be younger, American-born employees—many seemingly disinterested in the work or unaware of what quality service looks like. Pride in one’s workspace and in the customer experience seems to be missing. That’s not an issue of ethnicity—it’s an issue of work ethic, training, and accountability. What’s most disappointing is that this is happening in Severna Park—a community that prides itself on quality and presentation. I would expect both the local management and the franchise owner to uphold those same standards. If they walked in today, I believe they’d be alarmed by the condition of the store. Until there’s a noticeable improvement in cleanliness and professionalism, I’ll be taking my business to other locations such as Annapolis or Glen Burnie. I’m simply not willing to spend my hard-earned money in a place that no longer takes pride in its service or environment..... I'm a firm believer in supporting your local economy. It saddens me that some of the local business owners in Severna Park are more concerns about profits than providing superior customer service to the consumers. If you take care of your customer and community ...we will take care of you!

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