This profile is uncertified and using publicly sourced data
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Business Details
About
Ice Cream ShopBakeryBreakfast RestaurantCoffee ShopCookie Shop
It all started in 1894 in a small Lancaster farmhouse in Pennsylvania, where the Hershey brothers – Jacob, Isaac, Paris, Ephraim, and Eli – were making the best ice cream available anywhere. It did not take long for that farmhouse in Lancaster to get fairly crowded with all of that ice cream making paraphernalia.
Mission:
Our success has been based on an uncomplicated theme. We use sound business practices, quality ingredients, and value each and every employee of our company. Happy employees do the best jobs.
We see making work pleasant and productive as one of the goals of doing business.
Location
Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.