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Brand Certified

Chipotle Mexican Grill

3.7
(565 reviews)

About

Mexican Restaurant
Chipotle Salisbury University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1016 S Salisbury Blvd, Salisbury, MD
21801, United States

Hours

Reviews

3.7
565 reviews
5 stars
255
4 stars
125
3 stars
46
2 stars
33
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Food Quality

Many customers reported issues with food quality, including cold items, small portion sizes, and incorrect orders.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables, unsanitary conditions, and unpleasant odors.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, particularly with online orders being incorrect or incomplete.

Atmosphere

The dining atmosphere was described as uncomfortable, with complaints about noise levels and overall ambiance.
  • JL
    Jayla Lee
    5 days ago
    1.0
    The service was not pleasant at all. The portion of food that I was provided was ridiculous, even other customers in the store said the portion of food I got was not fair. I repeatedly asked for more meat, willing to pay extra, and was not given so. My rice and meat portion was probably the smallest portion i've ever received at a Chipotle.The employee that served me, the girl with the curly hair, was rude as well and had an attitude. The work station was unsanitary and quite displeasing to look at. I will not be coming back again.
  • PD
    paula Dmouse
    6 days ago
    5.0
    I went to this location and I made a mistake with my orden Aniyah was very helpful and accommodating, Thank you Aniyah for your help and patience….! Great costumer service! Ask for her.
  • AM
    Aleyda Maravilla
    Feb 20, 2026
    1.0
    Bueno el chipotle muy rico pero la atención guacala me atendieron super mal pedi dos burritos 1 picante y el otro no pues no pudieron ni marcar el que no tenia picante aparte la chica cajera se reía de mi esposo y de mi pedíamos los ingredientes y ni tan siquiera nos hicieron caso hass total no vuelvo a ir alli pago por mi comida no pido regalado mas respeto por los clientes por favor
  • TT
    Tiffany Taylor
    Feb 5, 2026
    1.0
    Meat, rice, and beans are always cold. ALWAYS. It's wild, thats like one of the most important things how is it always cold do they not turn their hot table on? If I wanted cold rice I'd go two doors over and get sushi.
  • MM
    Maryanne Mays
    Jan 22, 2026
    3.0
    The app said food was ready but I had to ask for it and no one in the restaurant acknowledged my presence until I said something. Customer service is not what it used to be. Acknowledge your customers even if your busy so they at least feel seen!!!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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