Chipotle Mexican Grill

Reviews

• DR

  devin rouse

  Nov 12, 2025
  1.0
  This store location has gone down the drain and its because of "managers" like Erika Vazquez. The only thing she "managed" was to have a power trip over chips and argue with me and another customer. Let's go over it. Im in-store, order my food, ask for the chips... she smugly replies, they are for online orders only. Cool, I get my food, sit down and order the chips online, when my order time is up, I walk up, and she refuses to give me the chips. Mind you, already paid online, cant give me a refund... its 3 bucks not a big deal, but its the principal, says I have to request a refund online... again. All this while I'm looking at the chips. Then proceeded to have people start hiding the chips in the back. While smirking at me thru the glass... A lot of effort to have a power trip over a 3 dollar bag of chips. Roger or the Big Tattoo guy at the Southside Salisbury location should take over the Northside and teach them how to run a location. Erika enjoy your chips, I imagine that is all you actually control in this world.
• KB

  Kyle Bunting

  Oct 26, 2025
  1.0
  Out of chips, guac, a couple meats, and no veggies. My girlfriend only gets veggie bowls so she ended up just getting a bowl of rice but we were still charged for a veggie bowl. No compassion or flexibility from staff
• TP

  Teaira Patterson

  Oct 24, 2025
  1.0
  I visited this Chipotle location around 2:45 PM and stood waiting for about five minutes with at least five employees visible none of whom greeted or acknowledged me. I watched staff flipping old product onto new product before anyone came over to take my order. When my order was finally made, I was charged for sour cream on the side, which has never happened before, and then told I could only have two 1 oz cups of honey vinaigrette with no option to pay for an additional one, even though I offered. It’s frustrating when guests are willing to pay for something simple and are told it’s not allowed. Between the lack of acknowledgment, questionable food handling, and confusing policy, this visit was very disappointing compared to my usual Chipotle experiences.
• KN

  Kristi Noble

  Oct 22, 2025
  2.0
  Oh boy… This location is pretty hit or miss. Some days, the food is perfect with everything you ordered. Other days… the food is missing things you ordered and paid for. However, my larger complaint is the mobile ordering pickup process. I don’t really understand the point of having a pick up shelf and an app that directs customers to that shelf but then… keeping all the mobile orders behind the counter and having customers come through the line to speak to a team member to pick up, or to stand around waiting until a team member notices them and asks if they’re picking up a mobile order.
• JM

  Jade Mason

  Oct 17, 2025
  2.0
  Shew, this place is often a mess. Thursday 8pm to go order (placed in store) for 2 entrees & they’re out of almost every protein, most toppings were out or very low. I get 8pm is just post dinner rush but considering it’s open until 11pm that stuff should have been fired on the grill & prepped already, ready to refill through & immediately after the rush. Apologetic at least. Seemed like balls were dropped everywhere, tea/lemonade station out, a mess. This (newish) location is often dirty, every table needs to be wiped down. Seems understaffed a lot of times (another issue/convo plaguing the f&b scene) but overall for Chipotle’s far & wide it’s really unfortunate for what used to be a chain very prideful (10+ years ago) on service, atmosphere, vibes, cleanliness & menu options.

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