Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,005 reviews
5 stars
390
4 stars
261
3 stars
156
2 stars
80
1 star
118
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported terrible service, including incorrect orders, long wait times, and rude staff.
Food Quality
While some customers enjoyed fresh and hot food, many complained about cold, stale, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms.
Order Accuracy
A significant number of customers experienced issues with incorrect orders and missing items.
Staff Training
Feedback indicated a need for better staff training in customer service and food safety practices.
- LHLindsey Little HoopOct 26, 20251.0The food was fresh, hot, and tasty. However…. Terrible service! First, they got my order wrong and when I noticed on my receipt as I was waiting for my order, I brought it to their attention. The lady with the hijab said she would tell the cook. I went back out to my car, waited, and when my food was brought to me, I checked it. Sure enough, they didn’t fix it. Not only that, but when I thought about going back in there to get the correct sandwich, she locked the lobby door so I wasn’t able to go back in if I wanted. Keep in mind, I had been nothing but nice to them and I have two toddlers that are hungry too.
- OOohtrackstarOct 2, 20251.0Was double charged and was told I would be reached out to for a refund. Over THREE MONTHS later, silence from the restaurant. Terrible service
- GHGaZell Hughes-EasonSep 6, 20251.0The food tasted as if it had been sitting for some time. It took a great deal of time before anyone answers the drive-thru.
- XLxin leeAug 13, 20251.0Absolutely terrible service. It was 1 a.m., and one lady—who could barely speak English but was very nice—tried to help us. The real problem was the other one who actually took our order. She completely screwed it up—didn’t ring up the Frosty we ordered, didn’t apply the deal we specifically asked for, and basically made us pay more for less food. When we pointed it out, she wasn’t apologetic at all. Instead, she just kept repeating, “So do you want a Frosty or not?” Like, are you serious? That’s not the point. I don’t want the Frosty anymore—you should have the basic respect for your job and your customers to own up to your mistake and apologize. Messing up an order happens, but the bare minimum is to show some accountability.
- ESEric StrongAug 7, 20254.0Wendy’s close to Redland Road on route 355 is great place clean also service quickly.
Frequently Asked Questions About Wendy's
Is Derwood Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rockville, MD?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rockville, MD into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (301) 948-7625.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Derwood Wendy’s serve breakfast?
Yes, this Wendy’s location in Rockville, MD serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's serve breakfast, and what meals are available?
Yes, breakfast is served along with lunch and dinner at this location.
Is delivery available from this Wendy's, and how can I check?
Delivery availability depends on your area; please check via the Wendy's app or order.wendys.com by entering your delivery address in the 'Get It Delivered' field.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (301) 948-7625, use the Live Chat or leave a message on the Wendy's Contact page, or fill out the Wendy’s Customer Satisfaction Survey with your receipt details.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order food online from this Wendy's?
Yes, you can order online via the order.wendys.com website or the Wendy's mobile app.
Are there any gift cards available for purchase at this Wendy's?
Yes, Wendy's gift cards are available in-restaurant, at various retailers, and online through the Wendy's gift card portal.
What nearby places can I visit before or after dining at this Wendy's?
Nearby you can visit La Poteria, a Colombian restaurant, Marathon Gas station for fueling up, or the nearby McDonald's and Authentic Latin Food for more dining options.
Is there a nearby gas station where I can stop when visiting Wendy's?
Yes, Marathon Gas and Gulf gas stations are close by, convenient for fueling your vehicle during your visit.
Are there nearby automotive or tire services available near this Wendy's?
Yes, you can find automotive services such as Santana Automotive & Tire Service, Quick Tires, Cutting Edge Tint, and AboutCars close to Wendy's for your vehicle needs.