Taco Bell / KFC

3.1
575 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 9910 Key West Avenue in Rockville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
9910 Key West Avenue, Rockville, MD
20850, United States

Hours

Reviews

3.1
575 reviews
5 stars
177
4 stars
104
3 stars
63
2 stars
49
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, unresponsive staff, and incorrect orders, leading to frustration.

Food Quality

Many reviews highlighted poor food quality, including stale items, greasy food, and missing ingredients.

Menu Limitations

Customers expressed disappointment over the limited menu options and frequent unavailability of popular items.

Staff Behavior

While some staff were noted as friendly, others were described as rude or unhelpful, impacting the overall customer experience.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty facilities and food preparation areas.
  • GB
    Gina Brutus
    2 days ago
    1.0
    Huge order..arrived like garbage..no sauce..called to inform... was told..when you order on line you must call the store to let them know you want sauce..Call store..sauces not available... I feel so very sorry for this business...for not taking pride in their work..an opportunity to serve the community. And after being informed things are lacking no updates or changes are made. I will not be ordering from this location again because they showed thru their actions they don't want me as a customer.
  • BC
    Brian Childers
    Nov 14, 2025
    2.0
    Beware! They charged a higher price than shown on their menu board and didn’t fix the issue even weeks after being advised. Very dishonest way to run a business.
  • MM
    Melanie
    Nov 8, 2025
    1.0
    Pathetic, their chicken is always stale and not fresh. Their wedges are very dry. Their food taste stale like overnight food from the counter. The KFC at Germantown is way better and always has fresh food
  • JC
    Joe Carrillo
    Nov 6, 2025
    1.0
    So the insides of Taco Bell restaurants have become unwelcoming dirty places. I do not if the labor shortage affects them, but this one was particularly dirty, the front counter staff seemed disinterested. The worst part was that my order was horrible. The regular crunchy taco combo I ordered was stale. I had already driven away and to say that I am annoyed is putting it mildly! It’s not exactly cheap and regardless should be fresh. Listen I know it’s not gourmet dining, but it should be fresh. @pepsi @tacobell . Horrific experience
  • FC
    Fernando Cisneros
    Oct 21, 2025
    1.0
    I waited in line for one thing and waited so long my kids would have have already ordered, nobody helped me and it took over 20 mins, just to find out they don’t sell it anymore. This pissed me off, do better.

Frequently Asked Questions About Taco Bell / KFC

What are the drive-through hours at Taco Bell on Fridays and Saturdays?

The drive-through is open from 10:00 AM to 1:00 AM on Fridays and Saturdays.

Where is Taco Bell located in Rockville?

Taco Bell is located at 9910 Key West Avenue, Rockville, MD 20850, USA.