Taco Bell / KFC

3.1
582 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 9910 Key West Avenue in Rockville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
9910 Key West Avenue, Rockville, MD
20850, United States

Hours

Reviews

3.1
582 reviews
5 stars
177
4 stars
104
3 stars
65
2 stars
50
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and unresponsive staff, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, missing items, and poor communication regarding substitutions.

Food Quality

Numerous customers expressed dissatisfaction with the food quality, citing stale, greasy, or poorly prepared items.

Cleanliness

Several reviews mentioned that the restaurant was dirty and unwelcoming, impacting the overall dining experience.

Staff Attitude

While some customers noted friendly staff, many others reported rude or disinterested service, contributing to a negative experience.
  • SS
    Shailja Somani
    Jan 3, 2026
    1.0
    Every experience here has been the worst. Most recent experience: I ordered a Combo #9: Mexican Pizza + 2 crunchy tacos via the drive through. When I came home, there was no Mexican pizza. I called the restaurant twice and it said the line was disconnected & asked me to submit the code for reinstating the line. Also worth noting: we had to go through the drive through twice because they ignored us both at the speaker for 5 minutes & window for 3 minutes until we drove through again. Truly the worst customer service. An earlier experience: I ordered a crunchy tacos with beans instead of beef. I saw they didn’t ring it in with beans so I asked to confirm if it’s vegetarian. They said yes. I got the receipt and saw it didn’t say beans, so I asked again to confirm it would be vegetarian & they said yes. Surprise: got it & it had beef. We alerted the cashier and the manager came out and ate the beef taco in front of us while they made me a new bean one. Abysmal customer service top to bottom.
  • MS
    Maria Sizova
    Jan 2, 2026
    1.0
    They close the doors early. Both times I’ve been here they have messed up my order + left half of the food out. Management needs to staff this place better!!
  • TT
    Tricia Thomas
    Dec 28, 2025
    1.0
    Ordered taco bell, got it. Asked for taco bell sauce, was told they did not carry the taco bell sauces and offered KFC sauce instead. When I said “so, no hot sauce at all?” She said “nope” No apology, no shame. I guess just too cheap to stock themselves
  • JL
    Jeremy Lewis
    Dec 10, 2025
    1.0
    Rang up my combo twice because I asked for one chicken chalupa and one steak chalupa. Refused to refund it when I noticed it on my receipt, called corporate and they refused to refund it but offered me to call corporate and they would call the store to make a new order. Nah I just won't come back
  • QI
    Quete Importa
    Dec 6, 2025
    1.0
    El dueño de este negocio DEBE, de manera urgente capacitar a esos mal educados trabajadores! Enserio son una amenaza para el servicio al cliente es PÉSIMO! 12/06/2025

Frequently Asked Questions About Taco Bell / KFC

What are the drive-through hours at Taco Bell on Fridays and Saturdays?

The drive-through is open from 10:00 AM to 1:00 AM on Fridays and Saturdays.

Where is Taco Bell located in Rockville?

Taco Bell is located at 9910 Key West Avenue, Rockville, MD 20850, USA.