Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Rockville Subway® Restaurant at 1402 Rockville Pike brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unprofessional.
Food Quality
Many customers reported issues with food freshness and incorrect orders, leading to dissatisfaction with their meals.
Cleanliness
While some noted cleanliness, others reported unsanitary conditions, including hair in food and unkempt preparation areas.
Inconsistent Hours
Several reviews mentioned that the store often closed earlier than advertised, causing frustration among customers.
Pricing Issues
Customers expressed concerns about high prices compared to other Subway locations, along with issues regarding coupon acceptance.
DT
Delmy Tanaskovic
Feb 7, 2026
1.0
I consider myself a very patient and respectful person, especially with customer service staff. However, I had a very disappointing experience at this Subway location.
I ordered a protein bowl and asked for only lettuce, tomatoes, cucumbers, and onions. The employee told me he could not give me more than five pieces of tomato and five pieces of cucumber and began loudly saying “no more, no more,” in a rude and dismissive tone. While I was surprised, I accepted this and did not argue.
I then asked for a small side of sweet onion teriyaki sauce, and he responded harshly that they “don’t give sides,” again in an aggressive tone. At that point, I decided I no longer wanted the order and let him know.
He then began yelling that I still had to pay, even though I had not received my food. I explained that I did not want the salad anymore, but he continued to raise his voice. I felt uncomfortable and disrespected, so I left the store.
This was one of the worst customer service experiences I have ever had. I always try to be kind and understanding, even in difficult situations, but the way I was treated was unacceptable.
SS
Suyog Shrestha
Jan 5, 2026
1.0
Had to cancel the order because they refused to listen to my requests.
RS
Roz Silver
Dec 11, 2025
5.0
They were great subs.....thanks to our government not affordable.
VR
Vivian Reeves
Nov 23, 2025
2.0
First time coming here and the staff were incredibly rude and not accommodating. I kept having to come up them and asking them when they were gonna make my order. One of the employees didn’t know who their manager was
LW
Linda Waksmunski
Nov 16, 2025
1.0
This location is filthy. The vegetables are not fresh and who knows how long the meat has been out uncovered. If you place an order, make sure you’re getting the correct order. The person making my sub could not see or read the print out order receipt. He kept trying to put Sriracha on my festive turkey with stuffing and cranberry sauce. I told him five times I don’t like Sriracha and it’s not on the order. He thought the word spinach was Sriracha on the print out order. I asked him to make the sub again. He kept trying to give me the sub that was not my order. His teeth are as yellow as a highlighter and does not look clean and professional at all. I do not recommend this location. It was my first time here. Still had to wait in store despite using the app to save time. Pepto-Bismol in hand.
Where is the Subway restaurant located in Rockville?
The Subway restaurant is located at 1402 Rockville Pike, Montgomery, Rockville, MD 20852, USA.
What are the operating hours of the Subway restaurant at 1402 Rockville Pike?
The Subway restaurant is open every day from 9:00 AM to 10:00 PM.
Does the Subway restaurant offer catering services?
Yes, this Subway location offers catering services to assist with your event needs.
Can I order delivery or curbside pickup at the Subway on Rockville Pike?
Yes, this Subway offers convenient options including curbside pickup and delivery.
What meals are served at this Subway restaurant?
The Subway at 1402 Rockville Pike serves breakfast, lunch, and dinner.
Does the Subway restaurant have dine-in options available?
Yes, this Subway offers dine-in service so you can enjoy your meal inside the restaurant.
How can I view the menu or place an order online for the Subway at 1402 Rockville Pike?
You can view the menu and place an order online at https://subway.com/en-us/restaurant/11660-0/menu/.
What nearby automotive service options are available close to the Subway on Rockville Pike?
Nearby automotive services include Flemings Ultimate Garage and Limitless Garage Inc., providing repair and parts for your vehicle needs.
Are there convenient parking options near the Subway restaurant at 1402 Rockville Pike?
Yes, parking is available nearby at Colonial Parking, SP+ Parking, and SP Plus Parking, making your visit convenient.
What entertainment or dining options are close to the Subway restaurant at Rockville Pike?
Nearby dining includes McDonald's for fast food and Sushi House for Japanese cuisine, plus beauty salons like Therapeutique Salon & Spa for relaxation after your meal.
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