Smashburger

4.3
1666 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
1800 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

4.3
1,637 reviews
5 stars
1,037
4 stars
326
3 stars
114
2 stars
63
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff members, particularly highlighting individuals like DJ and Jayda.

Food Quality

Overall, customers enjoyed the food, noting it was fresh and flavorful, with specific mentions of the burgers and fries.

Delivery Issues

Several reviews indicated problems with the delivery service, including long wait times and cold food upon arrival.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing to a pleasant dining atmosphere.

Pricing Concerns

Some customers felt the prices were high relative to the quality and portion sizes, particularly when experiencing issues like cold fries.
  • CB
    Christopher Bishop
    2 days ago
    5.0
    I came in here a few months ago and forgot to write my review. The staff were friendly and kind, they brought my food out quick and fast. I did have to wait longer because they did forgot one part of my food, but they apologized and went to get it right away when I brought it up. The food is amazing! I had their scorchin' chicken tenders and they were juicy and had a bit of a kick to them, but they weren't super spicy. Fries were hot, crispy and seasoned. The atmosphere is pretty. There are normal tables that you can sit at or you can sit at the window and get a nice view of the city/roads. Overall, I would definitely come back here again!
  • HE
    Hawk Eye
    3 days ago
    5.0
    The staff is phenomenal! Adam and Dewitt are professional dream team! Kudos as well to Alejandra and the young girl with the low pony tail that I regularly see there who both deliver perfect customer care. The cook who tirelessly comes in everyday on his yellow bike. All of these guys are indispensable to this location and it's more than just a meal here. Management, you have gold on your hands with these kinds of employees other businesses can only dream of. The burgers are fantastic, well worth the wait. Take the double classic smash. Never disappoints. Comes fresh and hot. Only ask is to replace the furniture, give the place a little update so the tables don't wobble but honestly I come here for the good vibes anyway. Keep up the good work.
  • PH
    Purple Heart
    6 days ago
    5.0
    The attendant was very helpful and explained the items on the menu. It was an inviting experience as someone new to the store. I will return to try more on the menu. Thank you.
  • BK
    Beemnet Kebede
    Jan 4, 2026
    1.0
    This was terrible, I also ordered online hoping for efficient speed for pick up ! I am complaining because of the way they managed the missing order. I am so annoyed by the staff who lack communication skills and professionalism. They spoke with the chef in Spanish and did not care to explain the status of my missing order back to me while I stood there for 20 minutes. They later found out the guy who is bagging the burgers accidentally placed the burger I ordered in someone else’s bag. Again all the things I hear from them chatting and no one explaining anything to me. Later I find out the woman who also is in the kitchen and visibly looking at me standing speaks English but never cared to explain what’s going on. 20 minutes later I got the order.
  • JJ
    JessM81
    Dec 16, 2025
    2.0
    I do not recommend delivery from this location (they used Doordash). Our delivery took nearly an hour after it left the store. The app gave an approximate time, but would not show where the driver was, and only showed the start and end locations. The delivery got stuck at 7 minutes for about a half hour, so what was the driver doing?! Then it fluctuated between 4-7 minutes for a while. When I called the Doordash driver, the message said the time to call that number had expired, and when I called this store I was told to wait another half hour and then call back. 🤨 By the time we got the food, it was very cold. Overall, the store gets 2 stars, because they need to do better at managing the delivery service they have chosen because the customer cannot. From now on I will spend the extra money to go through Doordash myself, thank you very much. At least they (or their AI) are helpful when there are issues.

Frequently Asked Questions About Smashburger

What type of food does Smashburger in Rockville specialize in?

Smashburger specializes in handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the opening hours for Smashburger in Rockville?

Smashburger is open Monday through Thursday and Sunday from 10:30 AM to 9:30 PM, and Friday and Saturday from 10:30 AM to 10:00 PM.