Panera Bread

4.1
933 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Rockville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
14921 Shady Grove Road, Rockville, MD
20850, United States

Hours

Reviews

4.1
933 reviews
5 stars
482
4 stars
230
3 stars
95
2 stars
44
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and disorganized.

Food Quality

Inconsistent food quality; some customers enjoy the meals, while others report tasteless or poorly prepared dishes.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Cleanliness

Generally positive feedback on cleanliness, though some reports of rodent issues have raised concerns.

Value for Money

Customers express dissatisfaction with portion sizes and rising prices, feeling that the value has diminished.
  • DW
    Deb Wiersma
    Nov 12, 2025
    4.0
    Food was good
  • LC
    Lucy Cunningham
    Oct 22, 2025
    3.0
    As a frequent customer, the customer service is disappointing. To-go orders are always in different places, often requiring that you get in line at the counter behind those ordering to retrieve your items (even when you’ve paid). They also frequently forget items, particularly from the bakery for to-go orders and then, when you check the bag yourself, they’ve run out of the item.
  • DA
    Dominick Alcid
    Oct 13, 2025
    5.0
    usual panera fare, but the staff are great here. lots of local and regular patrons - seating can be limited at times. coffee is good, and their own cold drinks are a favorite. ordering ahead helps if you're in a hurry and they prep those orders fast. good wifi
  • ST
    Stacy Taylor
    Oct 2, 2025
    1.0
    Frequent customer of this location but I will change locations now. Food has become tasteless and special instructions usually missed. Also bit into the Chipotle Chicken Sandwich and felt something rough that I couldn’t chew. It was the skin of the Avocado in the sandwich. Employees need to carefully take their time when preparing orders.
  • DK
    David K
    Sep 26, 2025
    1.0
    Food was dry, tasteless and overpriced. Will not go back again.

Frequently Asked Questions About Panera Bread

Does Panera Bread Rockville accept reservations?

No, Panera Bread Rockville does not accept reservations.

What are the operating hours for Panera Bread Rockville?

Panera Bread Rockville is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.