Panera Bread

4.1
934 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Rockville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
14921 Shady Grove Road, Rockville, MD
20850, United States

Hours

Reviews

4.1
934 reviews
5 stars
483
4 stars
230
3 stars
94
2 stars
45
1 star
82

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect or incomplete orders, particularly with to-go items.

Food Quality

Feedback on food quality is mixed; while some enjoyed the food, others noted it was tasteless, dry, or poorly prepared.

Service Issues

Customer service experiences vary widely, with some praising staff friendliness while others reported rudeness and slow service.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including reports of rodent sightings and unsanitary conditions.

Value for Money

Customers expressed dissatisfaction with portion sizes and pricing, feeling that the value has decreased over time.
  • AJ
    Aritra Jindal
    Dec 11, 2025
    2.0
    Forget our food or make mistakes a lot, also throw baguettes to the bottom of the bag without wrapping them
  • IM
    Isa Max
    Dec 1, 2025
    1.0
    I had to stop everything I was doing to write this review. Never have I ever had a worse experience at a panera. I put my $14 order on the ipad, AKA, no room for error except on my part (which I made no mistakes according to my receipt). I ordered a frontega chicken panini. Tell me why not only is the majority of the sandwich bread, but the sauce is chipotle mayo sauce, of which I am allergic to. Can’t remember the last time that sandwich (which I order every time) had that sauce. They were “too busy” and did not give me the time to issue a refund or even address the issue. Terrible service and terrible food, I can’t believe this is such a popular location. What a huge waste of money.
  • DW
    Deb Wiersma
    Nov 12, 2025
    4.0
    Food was good
  • LC
    Lucy Cunningham
    Oct 22, 2025
    3.0
    As a frequent customer, the customer service is disappointing. To-go orders are always in different places, often requiring that you get in line at the counter behind those ordering to retrieve your items (even when you’ve paid). They also frequently forget items, particularly from the bakery for to-go orders and then, when you check the bag yourself, they’ve run out of the item.
  • DA
    Dominick Alcid
    Oct 13, 2025
    5.0
    usual panera fare, but the staff are great here. lots of local and regular patrons - seating can be limited at times. coffee is good, and their own cold drinks are a favorite. ordering ahead helps if you're in a hurry and they prep those orders fast. good wifi

Frequently Asked Questions About Panera Bread

Does Panera Bread Rockville accept reservations?

No, Panera Bread Rockville does not accept reservations.

What are the operating hours for Panera Bread Rockville?

Panera Bread Rockville is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.