McDonald's

3.6
1782 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
11564 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

3.6
1,782 reviews
5 stars
666
4 stars
402
3 stars
296
2 stars
133
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes.

Cleanliness

The restaurant was often described as dirty, with unclean tables and trash, leading to a negative dining experience.

Staff Behavior

Several reviews highlighted rude or unprofessional behavior from staff, impacting customer satisfaction.

Location Problems

Many customers noted that the location was closed or had issues with operating hours, causing frustration.

Food Quality

Customers frequently complained about receiving old or improperly prepared food, affecting their overall experience.
  • MW
    Ms. Winbush
    Nov 6, 2025
    1.0
    I am disappointed and angry with this location. I work up the street and come here when I get off work around 3.30am, since this is the only place open. I ordered a fresh Big Mac. Well, I guess that pissed the person off, because once I bit into that sandwich, I got nauseous and threw it up and out. That person dumped so much salt on that sandwich that it was inedible. This is not the first time I have had issues at this location. It takes 10 to 15 minutes for service at the drive-thru, even if there's just one car. I will no longer be eating here, and I will file a complaint with the corporate office.
  • DL
    Dave Lin
    Nov 1, 2025
    1.0
    Quite possibly the worst manager locations. Don't 24hr service if you can't keep a crew that is inefficient and can't seem to figure out how to take orders from 2 lanes at the drive thru. Lane 1 should not empty out with lane 2 not having an order taken. The whole entire over night crew should be fired. I have never been to this location and not had to wait over 20mins for my order to be taken.
  • CC
    Caitlin
    Oct 31, 2025
    1.0
    This store just took my money through the mobile app but would not refund me when I arrived and it was closed for cleaning. I placed an order through the mobile app, which took my money. I went to the drive through and nobody answered on the speaker after several minutes, so I pulled around to the window. Once I got to the window, the person saw me and just mouthed “closed” through the window. I didn’t drive away and they said it was closed for cleaning. When I said the app took my money and asked how to go about getting a refund, they just said “sorry” and closed the window. I don’t blame to workers there for the app still accepting orders, but they offered no help or assistance on how I could get a refund and closed the window on me as I was speaking. Really annoyed that I just had $15 stolen from me by this location. I’d recommend going to the one down the street.
  • CM
    Christian Murphy
    Oct 29, 2025
    1.0
    This McDonalds is by far the worst McDonalds I have ever had the displeasure interacting with. I have tried to keep an open mind, but the number of issues has gotten too high. I have ordered every way possible, and some how my order is always incomplete or unsatisfactory (cold, old, or the wrong food). I have stood in line for 20 minutes waiting to interact with anyone to pick up my order because there is never someone at the register. I have ordered, watched the food be made, labeled, set aside, and then for 15 minutes tried to flag anyone down. I try my best to avoid this McDonalds, but sometimes a DoorDasher gets sent here over the other McDonalds in the area.
  • HH
    Hoot Hoot
    Oct 28, 2025
    1.0
    The drive-thru clerk spoke too fast to understand and disappeared in the middle of taking our order. We left empty-handed, but not before I noticed the price on the uncompleted order was about $7.15 for a quarter pounder with cheese -- almost a dollar higher than listed on the app at that location. This Micky Ds has had consistently unreliable / erratic service from when it opened thru now. With so many other choices nearby (Wendy's, Popeyes, etc), from now on, we'll go someplace else instead. We ended up getting a delish double Smashburger up the street for less money, better ingredients, great service, and easy parking right by the front door -- a happier meal :-)

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 11564 Rockville Pike?

McDonald's at 11564 Rockville Pike is open from 6:00 AM to midnight Monday through Thursday and Sunday. On Friday and Saturday, it operates 24 hours.

When is the McDonald's location at Rockville Pike closed for delivery service?

Delivery service is available only on Monday and Sunday from 6:00 AM to 11:30 PM. Delivery is closed from Tuesday through Saturday.