Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,535 reviews
5 stars
702
4 stars
345
3 stars
238
2 stars
78
1 star
172
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
While some customers praised the food as fresh and tasty, others noted issues with incorrect items and cold food.
Cleanliness Concerns
Several reviews highlighted cleanliness issues, particularly in restrooms and the dining area, with reports of unsanitary conditions.
Customer Experience
Mixed feedback on customer experience, with some praising friendly staff while others reported rude interactions and lack of assistance.
Accessibility
Customers mentioned difficulties with access to the location and issues with the drive-thru service being slow.
- ASAlex StacksNov 4, 20251.0McDouble, McChicke ans a small fry $15.
- SHsamuel hernandezNov 3, 20255.0Excelente servicio personal muy amable
- TOThreeZeroOne OakwoodNov 1, 20251.0Do yourself a favor and skip this location. Service is bad and accountability for mistakes nonexistent. I ordered curbside, sat for waiting for a long while, ended up walking in to check in. Upon receiving my order I dashed home, only to find out it wasn’t my order. It was significantly less food than I had paid for. And it was cold. The phone number for this location is an out of state cell phone, which when called states “the person you called is unavailable.” I dialed several times and received the same message. I eventually got through (to a real human!), and the person on the phone acknowledged that they knew that I never received my correct order, but said that they wouldn’t adjust or refund me for what I was charged yet didn’t receive. They required me to drive back to get my order, or my money back, in person. They said they aren’t “authorized” to provide a credit. What I find ironic is that I definitely received SOMEONE’s order. So they screwed me AND someone else. Bravo, well done. Do yourself a favor and skip this location. You may get what you ordered,. but honestly, based upon my experience, it’s more likely you won’t. This location provides more frustration than satisfaction, and they assume zero responsibility or accountability for their own mistakes. You get what you get, don’t be upset. This is a very poor example of the McDonald’s customer care standard. There are better McDonalds locations nearby in both N. Bethesda and Derwood. There’s also a 24hr Wendy’s nearby. In short, you have options other than this place. A quick Internet search can steer you to better options. Save your money, and time, and go elsewhere.
- DNDenise NelsonOct 27, 20255.0Quiet, good service, Best McDonalds in MoCo!
- DTDaniel ThomasOct 17, 20251.0Allowed my order to be picked up by someone else without confirmation and didn't bother taking responsibility for their mistake and it took almost 5 minutes before they even acknowledged me. Avoid at all costs.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1390 Rockville Pike?
McDonald's is open 24 hours a day, 7 days a week, from Monday through Sunday.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location offers a drive-through that operates 24/7 every day of the week.
Can I order delivery from this McDonald's, and are there any special delivery options?
Yes, delivery is available 24/7 with options for same-day delivery and no-contact delivery.
How can I order from McDonald's online or via a mobile app?
You can order online at https://mcdonalds.smart.link/mjuu1ggdi or download the McDonald's App from the Apple App Store or Google Play Store for convenient mobile ordering.
What types of payment does McDonald's accept at this location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What amenities and services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located exactly in Rockville, MD?
McDonald's is located at 1390 Rockville Pike, Rockville, MD 20852, United States.
Which nearby restaurants can I visit before or after dining at McDonald's on Rockville Pike?
Nearby restaurants include Charcoal Chicken, Subway, Sushi House, and Sadaf Halal Restaurant, offering options from chicken and sandwiches to sushi and Middle Eastern cuisine.
What nearby automotive services are available near this McDonald's location?
Close to McDonald's, you can find VOB BMW, Obsession Motorsports, Flemings Ultimate Garage, Limitless Garage Inc., Tesla, Intoxalock Ignition Interlock, and Smart Start Ignition Interlock for car dealerships, repairs, and related automotive services.
Are there educational facilities near the McDonald's on Rockville Pike?
Yes, there are several nearby educational and training centers including the Cybersecurity Training Center, Rempower, Cyrus Driving School, Stone Branch School of Art, and The School of Music.