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Giant Food

4.3
(1282 reviews)

Business Details

12051 Rockville Pike, Rockville, MD
20852, United States
(301) 881-4541

About

Grocery StoreGiant Food
Thank you for choosing your neighborhood Giant store. For over 75 years, we've operated our business with a single goal in mind: delivering unmatched selection, quality and value. Take advantage of great Bonus Buy deals at this store, along with safe, curb-side Pickup and convenient contactless Delivery in this store's area. Shop online for coupons, loyalty rewards and to start your online order!

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Giant Food
12051 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

4.3
1,282 reviews
5 stars
736
4 stars
366
3 stars
99
2 stars
20
1 star
61

What are people saying?

AI-generated from recent customer reviews

Staff Behavior

Numerous reviews highlighted issues with staff being rude or unhelpful, leading to negative customer experiences.

Product Selection

Customers praised the store for its wide variety of products and good quality, particularly in the bakery and produce sections.

Customer Service

While some customers reported excellent service, many others experienced poor interactions with staff, indicating inconsistency in customer service.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Checkout Experience

Several customers expressed frustration with the self-checkout process, citing issues with staff oversight and checkout efficiency.
  • LT
    Lucas True
    1 day ago
    5.0
    This is a great giant. They always restock the fruit every morning with fresh fruit.
  • RC
    Rowan Crone
    3 days ago
    1.0
    DECEITFUL TAGS! Apparently Coca-Cola cherry isn't a Coca-Cola flavor? If the coupon doesn't apply to 12 packs labeled as "Coca-Cola" the how can you say "when you buy 3 Coca-Cola flavors"? Customer Service even said that cherry Coca-Cola is a Coca-Cola flavor but they refused to give me this deal.
  • LE
    Liz E.
    Feb 17, 2026
    1.0
    Maria in tbe Bakery was not friendly, professional or helpful. I had a simple quick question on why the the sell by fates on the bags of bread where all dated for the next day. She said "because they are" and I asked if they had any fresher bread she said no. I was a bit shocked that she didn't explain why, or when I could come back to get fresh bread.
  • GS
    G S
    Jan 31, 2026
    1.0
    I had an unpleasant experience in the pickup department. A Caucasian woman with short hair working there was rude and verbally disrespectful. I was simply trying to pick up my order and did not deserve to be treated like that. Customer service should make people feel respected, not intimidated. This behavior is unacceptable. Please hire more courteous staff.
  • JL
    Justice lane
    Jan 24, 2026
    2.0
    I came to giant first thing in the morning , seen customers and at least 3 guests walk in before I did at 5:58am. Technically the store opens at 6 which I well understand. I start shopping by the entrance looking for spinach and the store opening manager, Carrie, yelled at me from about 20 feet away saying “Hey! You’re not suppose to be in here! “ in a loud extremely rude demeanor moving towards me . I quickly apologized and said sorry , I seen people coming in and I was let in by two employees. She said “you need to stand right here (while pointing to the entrance) and wait till we open. There’s nobody at the register” As if I was instantly going to the register as soon as I walked into the giant with an empty cart… Extremely overly rude!! Mind you also there’s a self check out I could’ve went to if that was the case and a young guy with curly hair was already standing monitoring that area. AND I’m a GROWN WOMAN , why are you pointing and yelling at me? Disrespectful for no reason, learn how to talk to people. I pulled up my clock app and wait until the clock turned 6 AM exactly and yelled back at her in the same demeanor she gave me “ Hey, is it OK that I start shopping?” She says go ahead there’s just nobody at the register. Extremely rude lady don’t need to be working morning shift with all that attitude or working at all. Nobody wants to deal with that. I came in a good mood and she’s giving me her Karen Carrie energy . OF COURSE I didn’t check out until 6:28am being I was BUSY shopping my list . Been coming here for years and this was my first blatantly bad experience with someone who works here

Frequently Asked Questions About Giant Food

What are the operating hours of Giant Food in Rockville?

Giant Food in Rockville is open daily from 6:00 AM to 11:00 PM, with special holiday hours on certain dates.

Does Giant Food offer pickup and delivery services?

Yes, this Giant Food location offers in-store pickup, curbside pickup, and convenient contactless delivery in the local area.

Brand Certified Facts from Giant Food

Giant Food partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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