Dunkin'

3.6
196 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rockville, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1800 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

3.6
196 reviews
5 stars
103
4 stars
20
3 stars
14
2 stars
9
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Staff Friendliness

Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness.

Cleanliness and Atmosphere

The store was noted for being clean and having a pleasant atmosphere, although some reviews mentioned a need for maintenance.

Speed of Service

Several customers complained about slow service, particularly during busy times, affecting their overall experience.
  • TA
    Tory A
    Nov 2, 2025
    3.0
    I give it a 3 star because I the server lady call me Sir instead of good morning
  • PA
    Pam Abhyankar
    Aug 19, 2025
    3.0
    Normally, when I frequent this location, there are no mistakes. This time there was no cream in my coffee, which is what I asked for. I asked for half-and-half. I did not watch the person making it, but was slightly disappointed. The toasted almond flavor is very good, but I don’t like black coffee
  • JA
    JOSE ALMEIDA
    Aug 14, 2025
    1.0
    Employees say they have a bad latte machine for not attending.
  • NA
    Nandana Abeysinghe
    Jul 16, 2025
    1.0
    Service is very bad before I order I need to run to restroom emergency she is so rude her voice is very loud can’t use restroom until you print the order. So I work to Nextdoor smash burger place I’m comfortable with everything food and service. July 16th 2025 12.10pm
  • DT
    David Triggs
    Jun 27, 2025
    1.0
    This place sucks takes forever and nothing is ready when you online app order 😣

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 1800 Rockville Pike?

Dunkin' at 1800 Rockville Pike is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.