Dunkin'

3.8
218 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rockville, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
865 Rockville Pike, Rockville, MD
20852, United States

Hours

Reviews

3.8
218 reviews
5 stars
107
4 stars
46
3 stars
19
2 stars
12
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers expressed frustration with incorrect orders and issues with mobile order accuracy.

Cleanliness

Several reviews mention concerns about the cleanliness of the store and restrooms.

Speed of Service

Customers frequently noted slow service, particularly with mobile orders, despite some instances of quick service during busy times.

Product Quality

The quality of food and drinks received mixed reviews, with some items being praised while others were reported as stale or poorly prepared.
  • BJ
    Blake Johnson
    Dec 13, 2025
    1.0
    Terrible selection and rude worker who told me to “hurry up” twice while we took literally 30 seconds to order 1 dozen doughnuts and three coffees with no one else in line.
  • JS
    JAEIN SEO
    Sep 4, 2025
    2.0
    I usually stop by this Dunkin’ once a week in the morning, always ordering the same thing through mobile order: an iced latte with whole milk and a bagel with cream cheese. While the staff are often busy, some do take the time to greet and welcome customers, which I appreciate. That said, I hope the store can improve in a couple of areas: • Accuracy of orders: Since I always order the exact same items, I know what to expect. But too often, my latte comes out wrong—made with oat milk, skim milk, or sometimes even just black coffee with milk. It’s disappointing, especially since with mobile orders I don’t really get the chance to dispute it on the spot. • Bathroom cleanliness: On one occasion I needed to use the restroom with my kids, and it was honestly one of the dirtiest restrooms I’ve ever come across. I’ll continue to visit because it’s convenient and part of my weekly routine, but I truly hope these improvements can be made.
  • NH
    Natalia Horna
    Aug 17, 2025
    1.0
    El que atiende parece estar sin ganas de nada ,ni habla ,no saludo terrible su atención
  • HT
    Hammere T
    Aug 14, 2025
    1.0
    This store has been very disappointing. Most of the time when I place an order online and go to pick it up, I am told the item is out of stock. On top of that they try to push me to take a different item instead of what I ordered. The customer service is also poor, overall it is a frustrating experience.
  • ZA
    zaheer abbasi
    Aug 4, 2025
    5.0
    Always great service people here very nice and friendly love to come back again

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Rockville, MD?

Dunkin' in Rockville, MD is open daily from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.