Dunkin'

3.8
436 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rockville, MD for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
15180 Frederick Rd, Rockville, MD
20850, United States

Hours

Reviews

3.8
436 reviews
5 stars
209
4 stars
94
3 stars
41
2 stars
16
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with several customers reporting negative interactions with staff.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Speed of Service

Long wait times are frequently mentioned, particularly in the drive-thru, with some customers reporting waits of over 15 minutes.

Product Quality

Several reviews highlight poor quality of food and drinks, including stale donuts and improperly made coffee.

Cleanliness

While some customers noted cleanliness, there were also complaints about unsanitary practices among staff.
  • LF
    Lostand Found
    Nov 8, 2025
    4.0
    They had exactly everything that I was hoping to purchase.
  • EC
    Emily Conway
    Sep 26, 2025
    5.0
    The staff are so friendly and helpful! The drive-through definitely gets backed up so I recommend walking in, but they have such good customer service
  • BH
    Brendan Hughes
    Aug 1, 2025
    1.0
    The coffee is bad every times. Usually get lattes but they always are too light and watery. Today I got a regular iced coffee but same issue. Just tasted like dirty water. Food is alright
  • HE
    Hamed Eghbal
    Jul 14, 2025
    1.0
    I had a very bad experience at this Dunkin’ Donuts location. Today, July 14, 2025, at 3 PM, I purchased from the drive-thru and received the wrong order. They charged me for a higher-priced item instead of the affordable one I ordered. When I noticed the mistake, they did not handle it appropriately at all and did not even offer an apology. This situation was very frustrating. For these reasons, I strongly recommend avoiding this location. If you plan to make a purchase, please consider using a different location that offers better service. I hope the management takes this feedback seriously and improves their service.
  • SS
    Saad Hassan Siddiqui
    Jun 30, 2025
    1.0
    The restaurant definitely lost business with me. I often do large catering orders for 50+ people. I have tried to call Dunkin to place large orders several times and they have failed to take the call. One time they actually took the call, they said that I have to place my order of 50 sandwiches 1 day in advance and pay for it as well.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Rockville, MD?

Dunkin' in Rockville is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services for customer convenience.