Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Falls Grove is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
747 reviews
5 stars
284
4 stars
144
3 stars
75
2 stars
51
1 star
193
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor attitudes.
Food Safety
Multiple customers reported issues with food safety, including raw chicken and food poisoning.
Portion Sizes
There are frequent complaints about inconsistent portion sizes, particularly for online orders, with many feeling shortchanged.
Cleanliness
The restaurant's cleanliness is a significant concern, with reports of dirty tables and unsanitary food handling practices.
Overall Experience
While some customers enjoy the food and atmosphere, many express dissatisfaction with service and food quality, leading to a mixed overall impression.
EL
eric lewis
2 days ago
3.0
Paid cash 1 day this is what they gave me ,told them I'm not accepting it 1 lady said I could go to bank to replace 😢 i
JH
Jalisa Hall
6 days ago
2.0
I came in the evening in the gentleman was rude , I’m asking for extra chicken and he’s catching an attitude as if I’m not paying , I ask for extra cheese and the same gentleman said I can’t give you extra cheese you already have too much.. I’m sorry what… I’m literally paying 12 plus for a bowl to only receive terrible services …. Day time team is so much better, night staff needs retraining .
KC
K C
Feb 12, 2026
2.0
Hate to do this to my local chipotle, love this place but the lunch service is consistently abysmal.
Do not come during lunch rush.
This place is magical past 9:30 PM, service becomes immaculate, vibes becoming transcendent, and the food genuinely stacks up well.
I'm already ordering the chicken al pastor which cost extra, why you look pissed to give me more fajitas. I look at the bowl after mine, and it looks like you're giving out bare minimum rations.
I know multiple fellow high schoolers who are begging to work here; but you stand there looking like my ask for extra corn is equivalent to me holding your child for ransom.
SL
Sierra L
Feb 11, 2026
5.0
i LOVE chipotle but esp this location the staff are so so friendly and always willing to help and accommodate. i’ve seen this employee (an asian girl with glasses) who has been there the last few times and she is always going above and beyond to help!
AA
Arnold
Jan 10, 2026
5.0
I came here with some friends for a quick dinner before going out, and I think this is the nicest Chipotle I've been in. The staff were pleasant and quick with preparation, the seating was adequate, not too many people around. The artwork is also interesting. I almost felt like they overstuffed my burrito, but I'm not complaining. This is a great spot for a Chipotle and I'm looking forward to returning.